Coaching Physicians and Healthcare Professionals; Supporting Workplace Wellbeing and High-Quality Care; 1

Coaching Physicians and Healthcare Professionals Cover -1 Half Title 2 Title Page 4 Copyright Page 5 Contents 6 Preface 13 Coaching meets our moment 13 Acknowledgments 15 Introduction 16 Why write a book on coaching in hospitals? 16 A change of perspectives 17 Our philosophy, conviction, and approach to coaching 18 Book design and construction 19 What does the book contain? 19 Part I: Fundamentals of coaching 19 Part II: Practice of hospital coaching 20 Part III: Views on coaching learning and avenues to humanize the hospital environment 21 Note 21 Part I: Fundamentals of coaching 22 1. Coaching-related methods at hospital 24 Introduction 24 Essential characteristics of coaching and elements of method 25 Knowledge, skills, and competences 26 Ethical aspects 28 Usefulness of coaching 32 Various types of coaching 32 Internal coaching 32 Mentoring at hospital 33 External coaching 34 Life coaching and psychotherapy 37 What are the differences? 37 History 37 Differences between coaching and psychotherapy training 38 Differences and similarities between life coaching and psychotherapy 39 Alarm signals 41 Conclusion 42 Bibliography 43 2. The coaching relationship 45 Introduction 45 Specific aspects of coaching relationship 46 Comparing coaching and care relationships 47 Trust 51 How trust is built 51 How do you know when to trust "without risk" 52 What hinders or prevents trust 54 Communication 56 Nonverbal communication 56 Team communication 59 Empathy and compassion 65 Empathy and compassion: where do they come from? 66 "Active" or "benevolent" listening 68 Conclusion 69 Notes 69 Bibliography 70 Further readings 71 3. Supervision, a Necessity! 72 Introduction 72 What is supervision? 72 Supervision of a group of care providers—a model for a group of coaches' supervision 76 Conclusion 78 Notes 78 Bibliography 78 Further readings 79 Part II: Practice of hospital coaching 80 4. Healthcare providers and their professional culture 82 Introduction 82 Culture of care providers: basic aspects 82 Rituals and symbols of the medical profession 86 Significant differences among medical specialties 89 The issue of death 91 Professional identity 92 The "explanatory model" 93 Common myths and beliefs 94 The high and dominant position of the doctor 95 Interdisciplinary relationships: doctors and nurses 98 Messages for the coach 99 Conclusion 100 Notes 100 Bibliography 101 5. Coaching: from request to contract 103 Introduction 103 Basics of hospital organization 103 Missions 104 Types of hospitals 105 Medical and nurse organization 106 Administrative staff and care providers: different cultures 108 Coaching request 111 Working with the medical director 111 Demand analysis 114 Meeting the stakeholders of the coaching 115 The beneficiary of coaching 115 Prescribed or requested coaching 118 Tripartite (or quadripartite) meeting 121 Goals and objectives 125 Steps to the contract 126 Conclusion 127 Note 127 Bibliography 128 6. Executive coaching for leadership 129 Introduction 129 Fundamental processes and models 129 Competences and abilities 134 Difficult decisions 138 Leading a department 139 Emotional intelligence, an essential ability 141 Personal and spiritual development 145 A closer look at medical leadership 149 Conclusion 150 Bibliography 150 Further readings 152 7. Life coaching 153 Introduction 153 The beginning and first sessions 153 Starting coaching and setting objectives 159 Using a wide approach and an efficient technique 161 A prolonged support 162 Professional transitions 163 Ending a life coaching 167 Conclusion 169 Notes 169 Bibliography 169 Further readings 169 8. Coaching healthcare teams 170 Introduction 170 Groups and teams 170 Shared mental models 173 Medical teams: a cultural envelope 174 Weight of the medical hierarchy 178 Team coaching: getting started 180 Carrying on coaching 183 The drama triangle: a trap to avoid 187 Team dynamics 188 Work on the department project 192 Leadership 194 Decision-making processes 195 Defining roles and delegating tasks 197 When the coach has difficulties or is defeated 199 Conclusion 201 Notes 201 Bibliography 202 Further readings 202 9. Coaching through crisis 203 Introduction 203 Crisis: types and impact 203 Alteration of cognition 206 Coaching progress 210 Assessing the capability of the client 210 Initial strategies 212 Developing resilience 216 Selfcare 219 Post-crisis growth 220 Analysis grids: individual and team coaching 222 Grid for individual coaching 222 Grid for team coaching 222 Conclusion 223 Note 223 Bibliography 224 Further readings 224 10. Care provider: a difficult profession. Coaching in case of burnout and mental health problems 225 Introduction 225 Burden of healthcare practice 225 Mental and psychological health of care providers 226 What is burnout? 233 Coaching through burnout 238 Prevention of burnout 252 Conclusion 255 Bibliography 255 Further readings 257 11. Conflicts and violence in hospitals 258 Introduction 258 General considerations 258 Conflicts in the hospital: frequency, causes, and contributing factors 260 The operating theater as an example 261 Difficult people 261 Example of intensive care 263 Interpersonal conflicts 269 Conflicts within teams 273 The scapegoat 279 Clans 280 Conflicts between teams 282 Academic conflicts 284 Violence and harassment 287 Violence and harassment among in-training nurses and physicians 288 Conclusion 294 Notes 294 Bibliography 294 Further readings 295 Part III: Views on coaching learning and avenues to humanize the hospital environment 296 12. Discovering coaching, overcoming fundamental skills and gaining experience 298 Introduction 298 Practice of coaching at the hospital: Véronique's point of view 298 Practice of coaching at the hospital: René's point of view 300 Becoming a student 301 Being a professional coach: difficulties, surprises, and rewards 303 A comparative perspective about basic techniques, emotional work, critical moments, and decision-making 307 Working with emotions 307 Critical moments in coaching 313 Difficulty in the decision-making process 315 Coaching at hospital: using a wide approach and various techniques 317 Conclusion 318 Notes 318 Bibliography 318 Further readings 319 13. Viewpoints, perspectives, and conclusion 320 Introduction 320 The hospital, viewpoints of psychologist and coach 320 The hospital, viewpoints of doctor and coach 322 Promoting systemic changes to prepare the hospital of tomorrow 325 Proposals 327 Final comments and conclusion 329 Notes 330 Bibliography 330 Index 331 "This important volume applies the practice of professional coaching to the hospital setting specifically, imparting the authors' rich experience of coaching healthcare providers to other coaches working within the field. The book details how coaches can tailor their skills to the complex world of the modern hospital where physicians, nurses, medico-technical staff, managers, and administrators must carefully coordinate their efforts to be successful in high-stakes situations. It moves through the various stages of coaching, starting from the initial contact with management to the different applications of individual and team coaching, addressing common client issues including failing leadership, crisis, conflict, violence, and burnout. Each chapter includes clinical vignettes and theoretical ideas supported by field-specific research and literature. The book's final reflection proposes changes to be considered to improve the functioning of hospital care teams, job satisfaction of healthcare professionals, and, ultimately, patient outcomes. Coaching Healthcare Professionals is essential reading for professional coaches and mentors active in the hospital setting, as well as coaches in training, consultants, and all hospital professionals"-- Provided by publisher This important volume applies the practice of professional coaching to the hospital setting specifically, imparting the authors’ rich experience of coaching healthcare providers to other coaches working within the field. The book details how coaches can tailor their skills to the complex world of the modern hospital where physicians, nurses, medico-technical staff, managers, and administrators must carefully coordinate their efforts to be successful in high-stakes situations. It moves through the various stages of coaching, starting from the initial contact with management to the different applications of individual and team coaching, addressing common client issues including failing leadership, crisis, conflict, violence, and burnout. Each chapter includes clinical vignettes and theoretical ideas supported by field-specific research and literature. The book’s final reflection proposes changes to be considered to improve the functioning of hospital care teams, job satisfaction of healthcare professionals, and, ultimately, patient outcomes. __Coaching Phsycians and__ __Healthcare Professionals__ is essential reading for professional coaches and mentors active in the hospital setting, as well as coaches in training, consultants, and all hospital professionals.