مشاوره، راهنمایی و مربی‌گری: چگونه تکنیک مناسب را برای افزایش عملکرد کارکنان انتخاب و استفاده کنیم

There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of "Coaching, Counselling & Mentoring" gives managers specific, practical techniques for using all three to improve the performance of all their people. Filled with helpful tools like self-assessments and real-life scenarios, this is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

"Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people."

Amacom Contents 6 Introduction: Three Ways to Develop High-Performance Employees 10 Section I: Coaching 18 Chapter 1. Your Role as Coach 20 Chapter 2. Coaching as an Ongoing Responsibility 39 Chapter 3. Let’s Talk: "Should I Say That?" 53 Chapter 4. Coaching Traps and Problems 64 Section II: Counseling 80 Chapter 5. Why Counsel Troublesome People? 82 Chapter 6. How to Turn Around Problem Employees and Employees with Problems 101 Chapter 7. Let’s Talk: Specific Counseling Sessions 122 Chapter 8. Counseling Dilemmas: Traps and Pitfalls to Avoid 141 Section III: Mentoring 162 Chapter 9. What Mentoring Can Do to Help High Achievers—and You 164 Chapter 10. Mentor as a Role Model, Broker, Advocate, and Career Counselor 181 Chapter 11. Let’s Talk: Face-to-Face and E-Conversations 199 Chapter 12. Mentoring Traps to Avoid 214 Epilogue: Your Role as a Leader 230 Index 234 A 234 B 234 C 234 D 236 E 236 F 236 I 236 J 236 K 236 L 236 M 236 N 238 O 238 P 238 Q 238 R 238 S 238 T 239 U 239 V 239 W 239 0814473857,9780814473856 Long gone are the days when managing meant simply telling people what to do. Managers today must master a host of other roles if they want to be effective leaders--including coaching, counseling, and mentoring. This is the first book to cover all three of these crucial skills, providing models for each role and showing readers how to adapt them to specific situations--and improve employee performance across all levels. Packed with self-tests, real-life scenarios, and hands-on, practical guidance, Coaching, Counseling & Mentoring will help managers, supervisors and team leaders to: * assess their own strengths and weaknesses in each area * apply their coaching, counseling, and mentoring skills to teams as well as individuals * use these techniques to improve their employees' performance on the job. Coaching is the process by which employees gain the skills, abilities, and knowledge they need to develop themselves professionally and become more effective in their jobs.