Co-Creating for Context in the Transfer and Diffusion of IT : IFIP WG 8. 6 International Working Conference on Transfer and Diffusion of IT, TDIT 2022, Maynooth, Ireland, June 15-16, 2022, Proceedings

This volume, IFIP AICT 660, constitutes the refereed proceedings of the IFIP WG 8.6 International Working Conference "Co-creating for Context in Prospective Transfer and Diffusion of IT" on Transfer and Diffusion of IT, TDIT 2022, held in Maynooth, Ireland, during June 15–16, 2022. The 19 full papers and 10 short papers presented were carefully reviewed and selected from 60 submissions. The papers focus on the re-imagination of diffusion and adoption of emerging technologies. They are organized in the following parts: Preface Organization Contents Concepts and Theories in Context An Interdisciplinary Review of Ephemerality for Information Systems Research 1 Introduction 2 Theoretical Background 3 Methodological Approach 4 Interdisciplinary Review of the Ephemeral 4.1 Short-Lived: Speed, Compression, Limitation 4.2 Repetitive: Anticipated, Varied 4.3 Recombinatory: Multiple Possibilities 4.4 Unstable, Durable 4.5 A Framework of Ephemeral Dimensions and Characteristics 4.6 A Definition for Ephemeral 5 Conclusion: Situating the Ephemeral in an IS Context References Co-design Theory Adoptability: How Organizational Change is Co-created by Design Theorists and Theory Adopters 1 Introduction 2 Design Logic: Analytical Versus Heuristic Technological Rules 3 Heuristic Operators and Design Logic 3.1 Applying the Heuristic Operator 4 Research Methodology 4.1 The Organizational Change Nexus 4.2 Multi Case Study Fieldwork 5 Analysis of the 108 Cases 6 Discussion 6.1 Discussion of the Fieldwork 6.2 Discussion of the Heuristic Operator 7 Conclusion References A Service-Dominant Logic Perspective on Information Systems Development as Service Ecosystems of Value Co-creation 1 Introduction 2 Theoretical Background 3 SDL in the ISD Literature 4 Research Approach and Method 5 A Case Narrative 5.1 Phase 1 – Initiation of the Idea and Funding 5.2 Phase 2 – Establishment of the Team 5.3 Phase 3 – Conceptual Design of the Game 5.4 Phase 4 – Development of the Game 5.5 Phase 5 – Launch of the Game 6 Analysis and Findings 6.1 Actors and Actor-to-Actor Networks 6.2 Resource Integration and Service Exchange 6.3 Institutions and Institutional Arrangements 6.4 Value and Value Co-creation 6.5 Service Ecosystems 7 Discussion and Conclusion References Digital Transformation Progress Model for Supporting Co-creation During a Digital Transformation Initiative 1 Digital Transformation as Co-creating for Context 2 Work System Perspective Underlying the DTPM 3 Ideas for Understanding Digital Transformations 3.1 Developing the DT Progress Model 3.2 Definitions Related to DT and DT Initiative 3.3 Phases of a Digital Transformation 3.4 Resources for a Digital Transformation 3.5 Resource Favorability 4 Digital Transformation Progress Model 4.1 Comparison with UTAUT 5 Potential Uses of the DT Progress Model 5.1 DTPM as a Framework for Visualizing Aspects of an Ongoing DT Initiative 5.2 DTPM as an Organizing Principle for Narrative DT Project Reports 5.3 DTPM as an Organizing Principle for Quantitative DT Project Reports 6 Conclusion References Co-creation in Design, Implementation and Use Co-creating a Digital Symptom Tracker: An App as a Boundary Object in the Context of Pediatric Care 1 Introduction 2 Related Research 3 Theory 4 Research Methods 4.1 Research Context 4.2 Data Collection and Analysis 5 Findings 5.1 Asynchronous Communication to Create a Bridge 5.2 Notifications to Increase Compliance 5.3 Visualizations to Trigger Reflection 5.4 Overview to Encourage Engagement 6 Discussion 7 Conclusion References The DECENT Toolkit to Support Design of User Engagement of Mobile Health Technologies from a Practice Theory Perspective 1 Introduction 2 Related Work 2.1 User Engagement Theories 2.2 Activity Theory and the Communicative Ecological Framework 3 Research Methodology 3.1 The DECENT Framework 3.2 Designing the DECENT Tools for Capturing Users’ Socio-cultural Contexts 4 Conclusion References Good Morning Chatbot, Do I Have Any Meetings Today? Investigating Trust in AI Chatbots in a Digital Workplace 1 Introduction 2 Literature Review 2.1 Conversational AI 2.2 Trust in Technology 3 Methodology 3.1 Case Description 3.2 Data Collection 3.3 Data Analysis 4 Research Findings 4.1 Emotional Trust 4.2 Cognitive Trust 4.3 Organisational Trust 5 Discussion 6 Contribution, Limitations and Further Research References AI/Human Augmentation: A Study on Chatbot – Human Agent Handovers 1 Introduction 2 Conceptual Background 3 Method 4 Triggering Chatbot – Human Chat Agent Handovers 5 Conclusion and Future Research References Co-creating Through Robotic Process Automation – The Role of Consultants in a Public Sector Automation Journey 1 Introduction 2 Theoretical Grounding 3 Research Method 4 Discussion 5 Concluding Remarks and Forthcoming Research References Is Inner Source the Next Stage in the Agile Revolution? 1 Introduction 2 Research Design 3 Case Studies 3.1 Pre-agile and ‘Big Bang’ Adoption of Inner Source at Philips Healthcare 3.2 Pre-agile and Incremental Adoption of Inner Source at Bosch 3.3 Parallel Incremental Adoption of Agile and Inner Source at Ericsson 3.4 Parallel Incremental Adoption of Agile and Inner Source at Paypal 3.5 Post-agile Adoption of Inner Source at Zalando 4 Conclusion References Open Source Software Governance: Towards a Link to the Business World 1 Introduction 2 Literature Review 3 Research Agenda 3.1 Vertical Domains in Terms of Domain-Specific Applications 3.2 Vertical Domains in Terms of Sector Oriented Projects. 4 Conclusion References IS Use and Impact in Context Setting Goals in a Digital Transformation of Environmental Assessment: A Case Study 1 Introduction 2 Related Research 2.1 Digital Transformation 2.2 Sustainable Development Goals 3 Research Approach 3.1 The Case 3.2 Data Collection and Data Analysis 4 Findings 4.1 Scoping, Accumulating, and Analyzing 4.2 (Re)write 4.3 Sharing, Commenting, and Hearing 4.4 Approval 5 Discussion and Conclusion References Reviewing Transfer and Diffusion of Climate Technology in Households: Towards a Greener IT Future 1 Introduction 2 Method 3 Findings 3.1 Diffusion and Transfer Seen from a Macro Policy Level 3.2 The Importance of Including Factors from Diffusion of Innovations Theory 4 Taking a Socio-cultural Perspective 5 Co-creating Diffusion and Adoption 6 Discussion and Conclusion References IT Diffusion in the Society: The Expansion of Smart Cities and Their Impact on the Sustainable Development 1 Introduction 2 Literature Review 2.1 Digitalization and Its Impact on Society 2.2 The Smart City Concept 2.3 The Link Between Sustainability and Smart Cities 3 Research Methodology 4 Preliminary Results and Future Research Opportunities 4.1 Bibliometric Study of Sustainability in Smart Cities 4.2 The Interplay Between Smart City and Sustainability 4.3 Limitations and Future Research 5 Conclusion References A Negotiated Public Value for Digital Entrepreneurship: A Case Study of Bahrain 1 Introduction 2 Literature Review 2.1 National ICT Initiatives for Entrepreneurial Ecosystems 2.2 Public and Private Sector Collaboration and ICT Initiatives 3 Theoretical Framework: Public Value 4 Methodology 5 Case Study: Digital Entrepreneurship in Bahrain 5.1 Economic Vision 2030 and Becoming an ICT Innovation Hub 5.2 Start-Up Bahrain as a Community and Digital Platform 6 Analysis 6.1 Perspectives on the Community and Platform from the Stakeholder Environment 6.2 Negotiated Public Value by the Community 6.3 Operational Capacity Through the Startup Bahrain Platform 7 Discussion and Conclusion References Contextual Use of IoT Based Water Quality Control System 1 Introduction 2 Related Studies 3 Research Methodology 3.1 Research Approach 3.2 Research Design 4 Result and Discussion 4.1 Water Monitoring App 4.2 UTAUT Evaluation 4.3 Implication for Research and Practice 5 Conclusion and Recommendation References Working from Home Beyond Covid-19: Technology – Friend or Foe? 1 Introduction 2 Literature Review 3 Methodology 4 Findings 4.1 The Changing Nature of Work 4.2 Developing a Balance Between Home and Work-Related Technology Use 4.3 Managing Communication via Social Media Technology 4.4 Balancing Technology and Work: An Ongoing Challenge 4.5 Technology-Enabled Work as a ‘BArrier’ from Workplace 5 Discussion and Conclusion References Work-From-Home Performance During the Pandemic: How Technology Availability Moderates Job Role, Stress and Family-Work Conflict 1 Introduction 2 Related Work 2.1 Working from Home During COVID-19 2.2 Stress 2.3 Family-Work Conflict 3 Research Design 4 Methodology and Sampling 5 Results 5.1 Descriptive Statistics 5.2 Regression Analysis 6 Discussion 6.1 Job Role 6.2 Stress 6.3 Family-Work Conflict 7 Limitations and Directions for Future Research References The State of Health Information Systems Research in Africa: A Scoping Review 1 Introduction 2 Methodology 2.1 Setting the Academic Scope and Study Background 2.2 Identification and Curation of Relevant Publications on the Subject 2.3 Bibliometric Assessment 3 Findings 4 Conclusion and Research Avenues References Metaverse and Social Media As Time Goes By: Temporal Characteristics of Social Media and Information Objective-Subjective Tensions in Crisis Communication 1 Introduction 2 Background - Social Media Crisis Communication 3 Crisis Communications and the COVID-19 Pandemic 3.1 The Role of Misinformation 3.2 Infodemics and Crisis Response 3.3 Misinformation and Public Trust 4 Research Approach 5 Findings and Discussion 5.1 Connections - Information Topologies and Communication Strategies 5.2 Managing Objective-Subjective Information Tensions 6 Conclusions and Recommendations 7 Future Research References Examining the Role of Social Media in Emergency Healthcare Communication: A Bibliometric Approach 1 Introduction 2 Methodology 3 Results and Findings 3.1 Impactful Sources 3.2 Impactful Documents 3.3 Impactful Authors 3.4 Prominent Publication Themes 4 Discussions 5 Conclusions References The Effect of Technostress on Cyberbullying in Metaverse Social Platforms 1 Introduction 2 Literature Review 2.1 The Metaverse 2.2 Cyberbullying on the Metaverse Social Platforms 2.3 Self-indulging Escapism and the Metaverse 2.4 Technostress and Technostressors 3 Theoretical Background and Propositions 4 Proposed Research Methodology 5 Conclusion References Religiously Polarised Message Diffusion on Social Media 1 Introduction 2 Literature Review 2.1 Message Diffusion on Twitter 3 Theoretical Background and Hypothesis Development 3.1 Diffusion of Innovation Theory 3.2 Negativity Bias 4 Proposed Methodology 5 Concluding Remarks References Climate Policy and e-Participation Resilience: Insights from Social Media 1 Introduction 2 Literature Review 3 Methodology 4 Results 5 Discussion 5.1 Implications to Practice and Theory 5.2 Limitations and Future Research Recommendations 6 Conclusion References Metaverses and Business Transformation 1 Introduction 2 Background and Motivation 3 Methodology 4 An Organizing Framework for Metaverse Research References Blockchain and Cryptocurrency Theoretical Framework for Blockchain Technology Adoption in Public Sector Organizations: A Transaction Cost Theory Perspective 1 Introduction 2 Literature Review and Theoretical Background 2.1 Blockchain in Government 2.2 Task-Technology Fit (TTF) 2.3 Value-Based Model 2.4 Functional Benefits 2.5 Transaction Cost Theory 2.6 Unified Theory of Acceptance and Use of Technology (UTAUT) 3 Hypothesis Development 4 Proposed Research Model 5 Concluding Remarks References Users’ Awareness Towards Digital Financial Transactions: A Study Conducted in India 1 Introduction 2 Theoretical Background and Literature Review 3 Methodology 4 Results 5 Discussion 6 Conclusion 6.1 Practical Implications 6.2 Policy Implications 6.3 Theoretical Implications 7 Limitations References Creating Endogenous Growth: Introducing Community Inclusion Currencies Within Rural Communities 1 Introduction 2 Theoretical Underpinning and Hypotheses 2.1 Related Research on Community Currency 2.2 Core Constructs 3 Methodology 4 Outlook References A Call for Research: Cryptocurrencies as a Disruptive Technology for Governments, Organizations, and Society 1 Introduction 2 Methodology 3 Major Theme 1: User Attitudes and Perceptions 4 Major Theme 2: Business Integration 5 Major Theme 3: Governance 6 Major Theme 4: Innovation 7 Discussion References Author Index