Challenges and Trends in Organizational Management and Industry (Management and Industrial Engineering)

This book provides discussion and the exchange of information on principles, strategies, models, techniques, and applications related with the challenges and trends that competitive organizations are facing. It shows the challenges and trends in the market and the implications for their operation in organizations, providing a more effective knowledge about the field of organizational management and industry. Preface 6 Contents 8 Editor and Contributors 9 Employees’ Behavioural Response to Organisational Change: Effect of Psychological Contract and Change Readiness 11 1 Introduction 11 2 Theoretical Background 12 2.1 Psychological Contract 12 2.2 Individual Change Readiness 15 3 Research Framework and Hypotheses 15 4 Methodology 17 4.1 Sampling 17 4.2 Measures 17 5 Data Analysis and Results 18 5.1 Data Analysis 18 5.2 Results 21 6 Discussion and Contribution 22 7 Limitations and Future Research Direction 23 References 24 Practising Servant Leadership: Pastoral and Social Ministry in the Modern Age 26 1 Introduction 26 2 Literature Review on Servant Leadership 28 2.1 Greenleaf’s Perspective of the Servant as Leader 29 2.2 The Place of Servant Leadership in Religious Organizations 30 2.3 Characteristics of Servant Leadership: A Brief Overview 31 3 Research Design 35 3.1 Research Population and Sampling Method 35 3.2 Method and Instrument for Data Collection 37 3.3 Data Collection Procedures and Analysis 38 4 Results and Discussion 39 4.1 Theme I: Concept of Servant Leadership and Characteristics of the Servant Leader 39 4.2 Theme II: Today’s Church Role and Implementation of Servant Leadership Characteristics 42 4.3 Theme III: The Church of Tomorrow and the Future of Servant Leadership 47 5 Conclusion 52 References 53 Homosexual Collaborators’ Perception About Discrimination by the Organization and/or Peers: A Case Study 58 1 Introduction 59 2 Exploration and Definition of Concepts 60 2.1 Sexual Identity—Coming Out 60 2.2 Homophobia vs. Heteronormativity 62 2.3 Organizational Diversity Management 63 3 Methodology 65 3.1 General Objectives 65 3.2 Specific Objectives 65 3.3 Method 65 4 Interviews’ Presentation 66 5 Interviews’ analysis 66 6 Final Remarks 80 References 81 Corporate Social Responsibility: From the Origin to the COVID-19 Pandemic 83 1 Introduction 83 2 The Concept of Corporate Social Responsibility 84 2.1 The Origin of Corporate Social Responsibility 87 2.2 The Reasons of Corporate Social Responsibility 88 3 Corporate Social Responsibility in Times of Crisis—A Brief Analysis Considering the COVID-19 Pandemic 91 4 Conclusion 94 Bibliography 95 Interviewer Characteristics and Nonresponse Survey Outcomes: A Portuguese Case Study 103 1 Introduction 104 2 Interviewers and Nonresponse Survey Outcomes 104 3 Data and Methods 106 3.1 Data 106 3.2 Variables 108 3.3 Methods 109 4 Results 110 5 Discussion 113 6 Strengths and Limitations 115 7 Conclusion 116 References 116 Balanced Scorecard to Improve Human Capital Management: Case Study in a Portuguese Company 120 1 Introduction 120 2 Literature Review 121 2.1 Balanced Scorecard Perspectives 122 2.2 Balanced Scorecard and Strategy 123 2.3 Human Capital 124 2.4 Human Capital Scorecard 127 3 Research Methodology 129 3.1 Profiling the Studied Organization 129 4 Analysis and Discussion 132 4.1 Diagnosis 132 4.2 SWOT Analysis 132 4.3 Human Resource Management System 133 4.4 Strategic Drivers 134 4.5 Strategic Goals 135 4.6 People Plan 137 4.7 People Plan Critical Human Resources Results 138 4.8 Human Capital Balanced Scorecard 142 4.9 Communication and Implementation 143 4.10 Communication Periodic Evaluation 144 5 Final Remarks 144 References 146 Index 147