راهنمای امنیت کازینو و نظارت بر بازی‌ها

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees. Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training. Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue. It’s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer.—Roger Gros, Publisher, Global Gaming Business Magazine Contents 8 Foreword 16 Preface 18 Acknowledgments 24 About the Authors 26 Section I: Surveillance in Gaming Operations 28 Chapter 1: Camera Operational Techniques 30 Chapter 2: Game Protection 48 Chapter 3: Internal Theft and Fraud 76 Chapter 4: Security Surveillance 104 Chapter 5: Standard Operating Procedures 108 Chapter 6: Investigations 124 Chapter 7: Surveillance Training and Education 132 Chapter 8: Statistical Information and Analysis 138 Chapter 9: Surveillance in the Future 146 Section II: Physical Security in Gaming Operations 152 Chapter 10: The Gaming Security Officer’s Role 154 Chapter 11: Security Patrols and Assignments in the Gaming Environment 164 Chapter 12: Alcohol and the Gaming Environment 188 Chapter 13: Table Game Fills, Credits,Drops, and Money 200 Chapter 14: Managing and Controlling Incidents 208 Chapter 15: Removing Undesirables 214 Chapter 16: Arrests and Detainments 230 Chapter 17: Theft, Larceny, and Other Property Crimes 238 Chapter 18: The Major Security Incident 250 Chapter 19: Training Gaming Security Officers 256 Chapter 20: Common Casino Scams and Crimes 266 Chapter 21: Managing Casino Security 278 Appendix: Additional Forms and Resourc es 294 Glossary of Gaming Terms 310 Back cover 316 1420087827,9781420087826 Auerbach Publications 2010