Business Process Management Forum: BPM Forum 2017, Barcelona, Spain, September 10-15, 2017, Proceedings (Lecture Notes in Business Information Processing Book 297)

This book constitutes the proceedings of the BPM Forum from the International Conference on Business Process Management, BPM 2017, held in Barcelona, Spain, September 2017. The BPM Forum hosts innovative research which has a high potential of stimulating discussions. The papers selected for the forum are expected to showcase fresh ideas from exciting and emerging topics in BPM, even if they are not yet as mature as the regular papers at the conference. The volume contains 11 full papers carefully reviewed and selected from 97 submissions. Each paper was reviewed by a team comprising of a senior PC and four regular PC members who engage in a discussion phase after the initial reviews were prepared. The authors eventually receive four review reports, and a meta-review that summarizes the reviews and the discussion. The selected papers cover topics related to process models and metrics, mining and compliance, and to other innovative ideas such as gamification, smart devices and digital innovation as far as they pertain to BPM. Read more... Abstract: This book constitutes the proceedings of the BPM Forum from the International Conference on Business Process Management, BPM 2017, held in Barcelona, Spain, September 2017. The BPM Forum hosts innovative research which has a high potential of stimulating discussions. The papers selected for the forum are expected to showcase fresh ideas from exciting and emerging topics in BPM, even if they are not yet as mature as the regular papers at the conference. The volume contains 11 full papers carefully reviewed and selected from 97 submissions. Each paper was reviewed by a team comprising of a senior PC and four regular PC members who engage in a discussion phase after the initial reviews were prepared. The authors eventually receive four review reports, and a meta-review that summarizes the reviews and the discussion. The selected papers cover topics related to process models and metrics, mining and compliance, and to other innovative ideas such as gamification, smart devices and digital innovation as far as they pertain to BPM Preface 6 Organization 7 Contents 13 Models and Metrics 15 Elements for Tailoring a BPM Maturity Model to Simplify its Use 16 Abstract 16 1 Introduction 16 2 Theoretical Background 18 3 Research Design 21 3.1 Data Collection Phase 23 3.2 Validation and Testing Phase 23 4 Results 24 5 Discussion 26 6 Conclusions and Limitations 29 References 30 A New Framework for Defining Realistic SLAs: An Evidence-Based Approach 32 1 Introduction 32 2 An SLA Definition Framework Using an Evidence-Based Approach 33 3 A Proposal for Obtaining DSLOs 35 3.1 Process Mining Analysis and SLOs Inference 35 3.2 SLOs Optimization 38 4 Experimental Evaluation 41 4.1 Experiment Design and Data Set 41 4.2 Results for PPIs and CSLOs 42 4.3 Setup for Optimization 43 4.4 Optimization Results 45 5 Related Work 45 6 Conclusion 46 References 47 A Template for Categorizing Business Processes in Empirical Research 49 1 Introduction 49 2 Motivation 50 3 Template 51 3.1 Meta-data Template 52 3.2 BPEL Element and Activity Count Template 53 3.3 BPEL Extensions Template 54 3.4 Process Runtime Performance Template 54 4 Validation 55 4.1 Survey with Researchers and Industry Experts 55 4.2 Case Study with Industry Processes 58 5 Related Work 62 6 Conclusions and Future Work 63 References 64 Mining and compliance 66 Toward a New Generation of Log Pre-processing Methods for Process Mining 67 1 Introduction 67 2 Related Work 68 3 Overview on the Proposed Method 69 3.1 Step 1: Segmenting the Event Log 70 3.2 Step 2: Trace Profiling 71 3.3 Step 3: Compute a Similarity Measure 73 3.4 Step 4: Characterise Segments 74 4 Case Study 76 5 Time Complexity Analysis 78 5.1 Complexity of Jensen-Shannon Divergence Test 79 5.2 Complexity of Spearman's Rank Correlation Test 79 5.3 Complexity of Kendall's Rank Correlation Test 79 6 Conclusion and Future Work 79 References 80 A Taxonomy of Compliance Processes for Business Process Compliance 83 Abstract 83 1 Introduction 83 2 Connecting Business Processes with Compliance Processes 85 3 Taxonomy Development in Information Systems Research 87 4 A Compliance Process Taxonomy 89 5 Compliance Process Taxonomy: Evaluation and Application 93 6 Conclusion and Outlook 95 References 96 Improving Pattern Detection in Healthcare Process Mining Using an Interval-Based Event Selection Method 100 Abstract 100 1 Introduction 101 2 Related Work 102 3 MIMIC-III Database 102 3.1 MIMIC-III and Process Mining 103 3.2 The Healthcare Data Model 103 3.3 Extracting Event Logs from MIMIC-III 106 4 Baseline Event Log Preparation 107 4.1 Event Log Processing Step 1: Solve Batch Events 107 4.2 Event Log Processing Step 2: Mapping Fine-Grained Activities into Main Activity 108 5 The Rationale for an Interval-Based Event Selection Method 110 5.1 Interval-Based Event Selection Method 111 5.2 Interval-Based Event Selection Method and the MIMIC-III Database 111 5.3 Results and Evaluation 113 6 Conclusion and Future Work 116 References 116 Soundness of Decision-Aware Business Processes 118 1 Introduction 118 2 Motivation and Running Example 119 3 Foundations 121 4 Defining Soundness for Decision-Aware Business Processes 124 4.1 Determining the Possible Outputs of a DMN Decision Table 125 4.2 Decision Deadlock Freedom 127 4.3 Dead Branch Absence 129 4.4 Decision-Aware Soundness 130 5 Evaluation 132 6 Related Work 133 7 Discussion and Conclusion 134 References 135 BPM Miscellany 137 BPMS-Game: Tool for Business Process Gamification 138 Abstract 138 1 Introduction 138 2 Related Work 140 3 Proposal of Sustainability Measures for Business Processes 141 4 BPMS-Game Tool 144 4.1 BPMS-Game: Example of Application 145 5 Conclusions and Future Work 149 Acknowledgements 149 References 150 Events in Business Process Implementation: Early Subscription and Event Buffering 152 1 Introduction 152 2 Event Subscription in Business Processes 154 3 Event Handling Model 156 3.1 Early Subscription 157 3.2 Event Buffering 158 4 Formal Semantics and Analysis 161 4.1 Formal Execution Semantics 161 4.2 Analysis Problems and Techniques 164 5 Prototypical Implementation 165 6 Related Work 167 7 Conclusion and Future Work 167 References 168 Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement 171 1 Introduction 171 2 Artifact-Driven Monitoring 172 3 Ontologies 175 3.1 Smart Objects Ontology 175 3.2 State Detection Rules Ontology 177 4 Process Monitorability with Smart Objects 179 4.1 Problem Setting 179 4.2 Process Model Monitorability Assessment 180 5 Monitorability Improvement 182 5.1 Process Model Improvement 182 5.2 State Detection Rules Improvement 183 5.3 Infrastructure Improvement 184 6 Related Work 184 7 Conclusion and Future Work 185 References 186 A Quantitative Study of the Link Between Business Process Management and Digital Innovation 188 Abstract 188 1 Introduction 188 2 Theoretical Background 190 2.1 Business Process Management 190 2.2 Digital Innovation 191 3 Methodology 191 4 Results 193 4.1 Results for RQ1 193 4.2 Results for RQ2 193 4.2.1 ANOVA Welch’s F Test 195 4.2.2 Kruskal-Wallis H Rank Test 196 4.3 Results for RQ3 197 5 Discussion 198 5.1 Discussion for RQ1 198 5.2 Discussion for RQ2 198 5.3 Discussion for RQ3 199 6 Conclusion 200 Appendix A: The Profile of Organizations and Respondents 201 References 202 Author Index 204 Front Matter ....Pages I-XIV Front Matter ....Pages 1-1 Elements for Tailoring a BPM Maturity Model to Simplify its Use (Marie-Therese Christiansson, Amy Van Looy)....Pages 3-18 A New Framework for Defining Realistic SLAs: An Evidence-Based Approach (Minsu Cho, Minseok Song, Carlos Müller, Pablo Fernandez, Adela del-Río-Ortega, Manuel Resinas et al.)....Pages 19-35 A Template for Categorizing Business Processes in Empirical Research (Daniel Lübke, Ana Ivanchikj, Cesare Pautasso)....Pages 36-52 Front Matter ....Pages 53-53 Toward a New Generation of Log Pre-processing Methods for Process Mining (Paolo Ceravolo, Ernesto Damiani, Mohammadsadegh Torabi, Sylvio Barbon Jr.)....Pages 55-70 A Taxonomy of Compliance Processes for Business Process Compliance (Tobias Seyffarth, Stephan Kühnel, Stefan Sackmann)....Pages 71-87 Improving Pattern Detection in Healthcare Process Mining Using an Interval-Based Event Selection Method (Amirah Alharbi, Andy Bulpitt, Owen Johnson)....Pages 88-105 Soundness of Decision-Aware Business Processes (Kimon Batoulis, Mathias Weske)....Pages 106-124 Front Matter ....Pages 125-125 BPMS-Game: Tool for Business Process Gamification (Javier Mancebo, Felix Garcia, Oscar Pedreira, Maria Angeles Moraga)....Pages 127-140 Events in Business Process Implementation: Early Subscription and Event Buffering (Sankalita Mandal, Matthias Weidlich, Mathias Weske)....Pages 141-159 Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement (Giovanni Meroni, Pierluigi Plebani)....Pages 160-176 A Quantitative Study of the Link Between Business Process Management and Digital Innovation (Amy Van Looy)....Pages 177-192 Back Matter ....Pages 193-193