Business Information Systems Workshops: BIS 2021 International Workshops, Virtual Event, June 14–17, 2021, Revised Selected Papers (Lecture Notes in Business Information Processing, 444)

This book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021. The conference was planned to take place in Hannover, Germany, and changed to a fully online event due to the COVID-19 pandemic. There was a total of 67 submissions to all workshops of which 31papers were accepted for publication. The workshops included in this volume are: AKTB 2021: 12 th Workshop on Applications of Knowledge-Based Technologies in Business BisEd 2021: BIS Education: Trends and Challenges DigBD 2021: 1 st Workshop on Digitization in the Flux of Big Data Scenarios DigEx 2021: 3rd International Workshop on transforming the Digital Customer Experience iCRM 2021: 6th International Workshop on Integrated Social CRM QOD 2021: 4th Workshop on Quality of Open Data BITA 2021: 12th Workshop on Business and IT Alignment BSCT 2021: 4th Workshop on Blockchain and Smart Contract Technologies Preface Contents AKTB Workshop AKTB 2021 Workshop Chairs’ Message Organization Chairs Program Committee Analysis of the Structure of Germany’s Energy Sector with Self-organizing Kohonen Maps Abstract 1 Introduction 2 Review of World Energy 3 Germany and Its Energy Sector 4 Development of Nuclear Power in Germany 5 Data Analysis 6 Application of Data Analysis in the Energy Sector 7 Transition to Available Data and Analysis of Kohonen Maps 8 Conclusion References Time-to-Event Modelling for Survival and Hazard Analysis of Stroke Clinical Case Abstract 1 Introduction 2 Stroke Clinical Data for Time-to-Event Analysis 3 Statistical Analysis and Visualisation of Stroke Data 4 Survival Modelling from Stroke Clinical Trial 5 Conclusion References Automatically Extracting Insurance Contract Knowledge Using NLP Abstract 1 Introduction 2 Context 2.1 Social Security in Belgium 2.2 Current Situation at a European Insurance Broker Vanbreda Risk and Benefits 3 Problem Statement: From Contract to Automatic Technical Summary 4 Related Work 4.1 Applications of NLP and AI in the Insurance Industry 4.2 Document Segmentation 5 Methodology 5.1 Segmentation 5.2 Parameter Extraction 5.3 Attachment Extraction 6 Experiments 6.1 Dataset 6.2 Results 7 Discussion, Limitations, and Future Work 7.1 Discussion 7.2 Limitations 7.3 Future Work 8 Conclusion References Analyzing Medical Data with Process Mining: A COVID-19 Case Study 1 Introduction 2 Dataset Description 3 Analysis 4 Conclusion and Future Work References Problem Domain Example of Knowledge-Based Enterprise Model Usage for Different UML Behavioral Models Generation Abstract 1 Introduction 2 Knowledge-Based EM Definition 3 UML Models Transformation Algorithm 4 Generated UML Models of Car Rental Company 4.1 UML Use Case Model 4.2 UML Activity Models 4.3 UML State Models 4.4 UML Communication Models 4.5 UML Sequence Models 5 Conclusions References BIS Education Workshop BisEd 2021 Workshop Chairs’ Message Organization Chairs Program Committee Reconsidering the Challenges of BIS Education in Light of the COVID Pandemic Abstract 1 Introduction 2 BIS and Its Education 2.1 Typical Characteristics of the BIS Field 2.2 A Brief Overview of Some BIS Programs Around the World 3 Specific Challenges to Teach BIS 3.1 Challenges of Teaching BIS Arising from the Nature of the Field 3.2 Global Generational Challenges to 3rd Level Education 3.3 Availability of New Advanced 3rd Level Teaching Methods 3.4 Challenges to Assessments 3.5 Challenges of Teaching BIS Online 3.6 Special Challenges of the COVID Pandemic 4 Towards an Advanced BIS Curriculum Framework 5 Summary and Future Direction References COVID-19-Related Challenges in Business Information Systems Education: Experiences from Slovenia Abstract 1 Introduction 2 Materials and Methods 3 Findings 3.1 Undergraduate Level Experiences 3.2 Master Level Experiences 4 Discussion and Conclusion References Successful Project Completion During the COVID-19 Pandemic - A Lesson Learnt Abstract 1 Introduction 2 Related Work 3 The KTP Project 3.1 Approach from KTP Associate 3.2 Importance of LMC Meetings 3.3 Crucial Implementation Stages 4 Lessons Learned and Approach with Self-reflection 5 Recommendations to Make a KTP Project Successful 6 Conclusions References Comparative Analysis of Highly Ranked BIS Degree Programs Abstract 1 Introduction 2 Research Method and Sample Selection 3 Analysing Competitors’ Degree Programs 4 UK Labor Market Analysis 5 Conclusion References DigBD Workshop DigBD 2021 Workshop Chairs’ Message Organization Chairs Program Committee Multi-agent System for Weather Forecasting in India Abstract 1 Introduction 2 Related Works 3 Numerical Weather Prediction in India 4 Multi-agent System for Indian Weather Forecasting 4.1 Implementation 5 Discussion 6 Conclusion References Towards a Data Collection Quality Model for Big Data Applications Abstract 1 Introduction 2 Related Works 3 The Proposed Data Collection Quality Model 4 Conclusions and Future Directions References Investigating the Incorporation of Big Data in Management Information Systems Abstract 1 Introduction 2 Management Information Systems 3 Big Data 4 Literature Review 4.1 Protocol 4.2 Findings 4.3 Discussion 5 Conclusion References The Perception of Test Driven Development in Computer Science – Outline for a Structured Literature Review Abstract 1 Introduction 2 Test Driven Development 3 Methodology 4 Future Work and Expected Results References DigEx Workshop DIGEX 2021 Workshop Chairs’ Message Organization Chairs Program Committee Influence of Augmented Reality on Consumer Behaviour in Online Retailing Abstract 1 Introduction 2 Research Design and Method 2.1 Hypothesis Development 2.2 Research Method and Data Collection 3 Results 4 Discussion 5 Conclusion Appendix References Personality Based Data-Driven Personalization as an Integral Part of the Mobile Application 1 Introduction and Research Objectives 2 Research Methodology 3 Summary from Literature Review 3.1 Prediction Personality from Data 3.2 Personality Models 3.3 Differentiation of Users Experience Based on Personality 3.4 Identified Gap 4 Designing and Developing of Artefacts 5 Developing the Data Driven Model 5.1 Data Processing 5.2 User's Initial Smartphone Personality Profile Model 5.3 Method of Personalisation Based on UISP Model 6 Conclusion and Discussion References iCRM Workshop ICRM 2021 Workshop Chairs’ Message References Organization Chairs Program Committee Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses Abstract 1 Introduction 2 Related Works 3 Methodology 4 Results 4.1 Characterization of the Companies 4.2 Case Studies 5 Lessons Learned and Future Perspectives 6 Conclusion Acknowledgments References Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions 1 Introduction 2 CRM and Social CRM in Higher Education 2.1 CRM Affects Service Quality and Student Satisfaction in HEIs 2.2 New Potentials for Understanding Customer Satisfaction and Managing the Service Quality Arise from Social CRM 3 Improving the Understanding of Negative Service Experiences in HEIs with Analytical Social CRM Techniques 3.1 Complaint and Satisfaction Analysis in External Social Media 3.2 Process Design 3.3 Potential Data Sources 3.4 Potential Methods for Analysis 4 Demonstration 5 Conclusion and Implications References Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts Abstract 1 Introduction 2 Methodology 3 Drivers and Concepts of Customer-Induced Orchestration of Services 3.1 Customer Orientation 3.2 Platform Economy and Decentralization 3.3 Smart Services 4 Overview of Drivers and Concepts 5 Conclusions and Further Research Acknowledgement References QOD Workshop QOD 2021 Workshop Chairs’ Message Organization Chairs Program Committee A High-Resolution Urban Land Surface Dataset for the Hong Kong-Shenzhen Area Abstract 1 Introduction 2 Data Description and Development 2.1 Dataset Details 2.2 Geospatial Coverage 2.3 Data Sources 2.4 Data Components and Development Methods 2.5 Data Quality Control 3 Data Access 4 Potential Dataset Use and Reuse 5 Conclusions References Review of Literature on Open Data for Scalability and Operation Efficiency of Electric Bus Fleets Abstract 1 Introduction 2 Literature Review Methodology 3 Overview of Open Data Used by Public Transport Operators 4 Review of Open Data 4.1 Description of Variables and Their Importance 5 Open Data Platforms 6 Conclusions References Challenges of Mining Twitter Data for Analyzing Service Performance: A Case Study of Transportation Service in Malaysia Abstract 1 Introduction 2 Literature Review 2.1 Public Transportation in the Klang Valley 2.2 Twitter 2.3 Topic Modelling on Twitter Using LDA for Sentiment Classification 2.4 Related Work on Social Media Data for Public Transportation Analysis 3 Research Methodology 3.1 Study Area 3.2 Data Collection 4 Results and Discussion 4.1 (RQ1) How Does Twitter Data Quality Influence the Discovery of Topics Discussed to Derive User Opinion on Public Transportation Service Performance in Malaysia? 4.1.1 Sample Size of Twitter Data Relating to Public Transportation Service 4.1.2 Data Extraction Process to Derive Relevant Tweets 4.1.3 Words for Discussed Topics that Can Represent Strength and Limitation 4.2 (RQ2) What are the Challenges in Mining Twitter Data to Understand User Sentiment Towards Public Transportation System Performance in Malaysia? 4.2.1 Classifying Sentiment from Tweets Content 4.2.2 Identifying Positive and Negative Sentiment Strength 5 Conclusion 5.1 Implications and Recommendations 5.2 Future Work Acknowledgments References Data Quality Assessment of Comma Separated Values Using Linked Data Approach 1 Introduction 2 Related Work 3 Design 4 Results 5 Conclusions and Future Work References Spatio-temporal Data Sources Integration with Ontology for Road Accidents Analysis 1 Introduction 2 Related Works 2.1 Review Open Data Access Methods 3 Horizontal Scaling of Data Sources in the Smart City System 3.1 Problem 3.2 Architecture 4 Road Accidents Data Retrieval in the Area of Saint Petersburg, Russia 4.1 Data Retrieval 4.2 Special Data Characteristics 4.3 Ontology Description 5 Road Accidents Data Analysis 6 Conclusion References BITA Workshop BITA 2021 Workshop Chairs’ Message Organization Chairs Program Committee IT-Service Value Modeling: A Systematic Literature Analysis 1 Introduction 2 Important Concepts 3 Paper Selection for Analysis 4 RQ1: Modeling Methods and Notations 5 RQ2: Potential for IT-Service Value Modeling 6 Summary and Outlook References Consolidating Academic and Practical Guidelines for Digital Transformation Abstract 1 Introduction 2 Background 3 Methodology 4 Results 5 Discussion 6 Conclusion References Integrated Security Management of Public and Private Sector for Critical Infrastructures – Problem Investigation Abstract 1 Introduction 2 Theoretical Background 2.1 Enterprise Architecture Management and Business/IT-Alignment 2.2 Legal framework for Critical Infrastructure Sectors in Germany 3 Research Approach 4 State of Research 4.1 Literature Analysis 4.2 Summary 5 Interview Study 5.1 Methodological Approach 5.2 Hypotheses/Theses 5.3 Interviewed Companies and Objectives of the Interviews 6 Results 7 Conclusions and Future Work References Market Launch and Regulative Assessment of ICT-Based Medical Devices: Case Study and Problem Definition Abstract 1 Introduction 2 Background and Related Work 2.1 Telemedicine and Medical Devices 2.2 Complexity of the Market Launch of Medical Devices in Germany 3 Research Approach 4 Case Study on Medical Device Assessment 4.1 Case Study Design 4.2 Summary of Case Study Data 4.3 Case Study Discussion 5 Towards EAM-Based Support of Medical Device Assessment 6 Conclusions and Future Work References BSCT Workshop BSCT 2019 Workshop Chairs’ Message Organization Chairs Program Committee A Probabilistic Logic Model of Lightning Network 1 Introduction 2 Blockchain, Bitcoin and Lightning Network 3 Probabilistic Logic Programming 4 Network Model 5 Routing Analysis 6 Conclusions References Enabling Electronic Bills of Lading by Using a Private Blockchain 1 Introduction 2 Methodology 3 Architecture 4 Implementation 5 Evaluation 6 Summary and Outlook References Modeling the Resilience of the Cryptocurrency Market to COVID-19 Abstract 1 Introduction 2 Selected Models and Data 2.1 The Selected GARCH Models 2.2 Volatility Structural Model 2.3 Data 3 Empirical Results 3.1 In-Sample GARCH Parameters 3.2 Optimal GARCH-Type Models 3.3 Cryptocurrencies’ Resilience to COVID-19 4 Conclusion References Fast Payment Systems Dynamics: Lessons from Diffusion of Innovation Models Abstract 1 Introduction 2 Theoretical Framework 3 Methodology and Results 4 Discussion 5 Implications 6 Limitations and Future Research 7 Conclusion References A Meta-review of Blockchain Adoption Literature in Supply Chain Abstract 1 Introduction 2 Literature Review 2.1 Blockchain Adoption Factors in Supply Chains 2.2 Industry 4.0 Technologies 2.3 Blockchain Adoption Frameworks 3 Research Methodology 4 Results and Discussion 4.1 Descriptive Analysis 4.2 Emerging Considerations 5 Conclusion References Author Index This book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021. The conference was planned to take place in Hannover, Germany, and changed to a fully online event due to the COVID-19 pandemic. There was a total of 67 submissions to all workshops of which 31 papers were accepted for publication. The workshops included in this volume are: AKTB 2021: 12th Workshop on Applications of Knowledge-Based Technologies in Business; BisEd 2021: BIS Education: Trends and Challenges; DigBD 2021: 1st Workshop on Digitization in the Flux of Big Data Scenarios; DigEx 2021: 3rd International Workshop on transforming the Digital Customer Experience; iCRM 2021: 6th International Workshop on Integrated Social CRM; QOD 2021: 4th Workshop on Quality of Open Data; BITA 2021: 12th Workshop on Business and IT Alignment; BSCT 2021: 4th Workshop on Blockchain and Smart Contract Technologies This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2012, which took place in Vilnius, Lithuania, May 21-23, 2012. In addition, the papers from the Future Internet Symposium, which was organized in conjunction with BIS 2012, are also included. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results, and discuss research hypotheses with a highly focused audience. The 24 papers were carefully reviewed and selected from 63 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE), and formal semantics for future enterprises (FSFE). In addition, one invited paper from BITA is also included in this volume.