Business Information Systems Workshops: BIS 2020 International Workshops, Colorado Springs, CO, USA, June 8–10, 2020, Revised Selected Papers (Lecture ... Business Information Processing Book 394)

This book constitutes revised papers from the five workshops which were held during June 2020 at the 23rd International Conference on Business Information Systems, BIS 2020. The conference was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic it changed to a virtual format. There was a total of 54 submissions to all workshops of which 26 papers were accepted for publication. The workshops included in this volume are: BITA 2020: 11 th Workshop on Business and IT Alignment BSCT 2020: 3 rd Workshop on Blockchain and Smart Contract Technologies DigEX 2020: 2 nd International Workshop on transforming the Digital Customer Experience iCRM 2020: 5 th International Workshop on Intelligent Data Analysis in Integrated Social CRM QOD 2020: 3 rd Workshop on Quality of Open Data Front Matter ....Pages i-ix Front Matter ....Pages 1-3 Data Quality Assessment – A Use Case from the Maritime Domain (Milena Stróżyna, Dominik Filipiak, Krzysztof Węcel)....Pages 5-20 Digitalization of Small and Medium-Sized Enterprises: An Analysis of the State of Research (Katharina Klohs, Kurt Sandkuhl)....Pages 21-33 Incremental Modeling Method of Supply Chain for Decision-Making Support (Szczepan Górtowski, Elżbieta Lewańska)....Pages 34-44 Impact of New Mobility Services on Enterprise Architectures: Case Study and Problem Definition (Mark-Oliver Würtz, Kurt Sandkuhl)....Pages 45-56 Front Matter ....Pages 57-60 Crowdfunding with Periodic Milestone Payments Using a Smart Contract to Implement Fair E-Voting (Anwar Alruwaili, Dov Kruger)....Pages 61-72 SharedWealth: Disincentivizing Mining Pools Through Burning and Minting (Thomas H. Austin, Paul Merrill, Justin Rietz)....Pages 73-85 Modeling Smart Contracts with Probabilistic Logic Programming (Damiano Azzolini, Fabrizio Riguzzi, Evelina Lamma)....Pages 86-98 Vulnerabilities and Excess Gas Consumption Analysis Within Ethereum-Based Smart Contracts for Electricity Market (Paulius Danielius, Piotr Stolarski, Saulius Masteika)....Pages 99-110 Central Banks Digital Currency: Issuing and Integration Scenarios in the Monetary and Payment System (Dmitry Kochergin, Victor Dostov)....Pages 111-119 A Blacklisting Smart Contract (Byron Kruger, Wai Sze Leung)....Pages 120-131 Analysing and Predicting the Adoption of Anonymous Transactions in Cryptocurrencies (Radosław Michalski)....Pages 132-144 Volatility and Value at Risk of Crypto Versus Fiat Currencies (Viviane Naimy, Johnny El Chidiac, Rim El Khoury)....Pages 145-157 How Much Identity Management with Blockchain Would Have Saved Us? A Longitudinal Study of Identity Theft (Razieh Nokhbeh Zaeem, K. Suzanne Barber)....Pages 158-168 Front Matter ....Pages 169-171 Benefits of the Technology 4.0 Used in the Supply Chain - Bibliometric Analysis and Aspects Deferring Digitization (Anna Maryniak, Yuliia Bulhakova)....Pages 173-183 How Do Movie Preferences Correlate with e-Commerce Purchases? An Empirical Study on Amazon (Marcin Szmydt)....Pages 184-196 Front Matter ....Pages 197-201 Financial Institutions and Use of Social Media: Analysis of the Largest Banks in the U.S. and Europe (Thaís Helen Sena, Cristiana Fernandes De Muylder, Emilio José Monteiro Arruda Filho)....Pages 203-214 Outsourcing of Social CRM Services in German SMEs (Julio Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt)....Pages 215-228 Customer-Focused Churn Prevention with Social CRM at Orange Polska SA (Research in Progress) (Ewelina Szczekocka)....Pages 229-236 Social CRM: A Literature Review Based on Keywords Network Analysis (Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antônio Jacob Jr., Diego Lisboa Cardoso)....Pages 237-249 Social CRM Tools: A Systematic Mapping Study (Jorge L. F. Silva Junior, Julio Viana, Olaf Reinhold, Antônio F. L. Jacob Jr., Rainer Alt, Fábio M. F. Lobato)....Pages 250-261 Front Matter ....Pages 263-266 Analyzing OpenStreetMap Contributions at Scale: Introducing OSM-Interactions Tilesets (Jennings Anderson)....Pages 267-271 Enhancing the Interactive Visualisation of a Data Preparation Tool from in-Memory Fitting to Big Data Sets (Gorka Epelde, Roberto Álvarez, Andoni Beristain, Mónica Arrúe, Itsasne Arangoa, Debbie Rankin)....Pages 272-284 Materia: A Data Quality Control Embedded Domain Specific Language in Python (Connor Scully-Allison)....Pages 285-296 Models for Arabic Document Quality Assessment (Adnan Yahya, Afnan Ahmad, Alaa Assaf, Rawan Khater, Ali Salhi)....Pages 297-310 Open Data Quality Dimensions and Metrics: State of the Art and Applied Use Cases (Soumaya Ben Hassine, Delphine Clément)....Pages 311-323 Synthesizing Quality Open Data Assets from Private Health Research Studies (Andrew Yale, Saloni Dash, Karan Bhanot, Isabelle Guyon, John S. Erickson, Kristin P. Bennett)....Pages 324-335 Back Matter ....Pages 337-337 This book constitutes the refereed proceedings of the four workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2012, which took place in Vilnius, Lithuania, May 21-23, 2012. In addition, the papers from the Future Internet Symposium, which was organized in conjunction with BIS 2012, are also included. BIS workshops give researchers the opportunity to share their preliminary ideas and first experimental results, and discuss research hypotheses with a highly focused audience. The 24 papers were carefully reviewed and selected from 63 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), enterprise systems for higher education (ESHE), and formal semantics for future enterprises (FSFE). In addition, one invited paper from BITA is also included in this volume.