Building a Culture of Respect: Managing Bullying at Work (Issues in Occupational Health)

Bullying is an increasing problem in the workplace. It is estimated that five million workers are bullied each year in the UK, and that one in four employees is aware of colleagues being bullied. Bullying creates significant health problems for employees and, despite this, there is a conspicuous absence of published material on why these behaviors occur, how their occurrence can be reduced, and what can be done to help the victims. Building a Culture of Respect focuses on the development of organizational cultures that promote the dignity of all employees, which have the power to reduce the incidence and impact of bullying. The creation of an organizational culture of respect requires an integration of organizational policies, processes and interventions. Written by a group of experienced academics and practitioners, this collective volume allows theory to be integrated with evidence and practice in an approach that can be used to inform organizational management, unions, human resource managers, lawyers, general practitioners, occupational health psychologists and counselors on the most effective ways of addressing bullying at work. Origins of bullying : theoretical frameworks for explaining workplace bullying / Helge Hoel and Cary L. Cooper Organisational responses to workplace bullying / Neil Crawford Trauma, duress and stress / Michael J. Scott and Stephen G. Stradling Victim to survivor / Noreen Tehrani Social psychology of bullying in the workplace / Claire Lawrence Monitoring bullying in the workplace / Diane Beale Dignity at work : the legal framework / Patricia Leighton A proactive approach / Vivienne Walker A total quality approach to building a culture of respect / Noreen Tehrani Don't suffer in silence : building an effective response to bullying at work / Steve Rains Issues for counsellors and supporters / Brigid Proctor and Noreen Tehrani Issues for general practitioners / Chris Manning Bullying is a trade union issue / Tom Mellish Building a culture of respect : issues for future consideration / Noreen Tehrani. Preliminaries......Page 1 Contents......Page 6 1 Origins of bullying theoretical frameworks for explaining workplace bullying......Page 22 2 Organisational responses to workplace bullying......Page 40 3 Trauma duress and stress......Page 52 4 Victim to survivor......Page 62 5 Social psychology of bullying in the workplace......Page 80 6 Monitoring bullying in the workplace......Page 96 7 Dignity at work the legal framework......Page 116 8 A proactive approach......Page 136 9 A total quality approach to building a culture of respect......Page 154 10 Don’t suffer in silence building an effective response to bullying at work......Page 174 11 Issues for counsellors and supporters......Page 184 12 Issues for general practitioners......Page 204 13 Bullying is a trade union issue......Page 220 14 Building a culture of respect issues for future consideration......Page 240 Index......Page 244 Building a Culture of Respect focuses on the development of organizational cultures that promote the dignity of all employees to reduce the incidence and impact of bullying. This process requires an integration of organizational policies, processes and interventions. Written by a group of experienced academics and practitioners, this collective volume allows theory to be integrated with evidence and practice in an approach that can be used to inform organizational management, unions, human resource managers, lawyers, general practitioners, occupational health psychologists and counselors on the most effective ways of addressing bullying at work. A growing body of evidence suggests that the problem of workplace bullying affects a substantial number of British employees either directly as targets of bullying behaviour or, indirectly, as bystanders or witnesses of such activities (Hoel and Cooper, 2000b). Bullying appears to be an increasing problem in the workplace. It is estimated that five million workers are bullied each year. This book addresses why these behaviours occur, how their occurrence can be reduced and how to help the victims Bullying is an increasing problem int he workplace. It is estimated that five million workers are bullied earch year in the UK and that one in four employees are aware of their colleages being bullied. This book adresses that problem