Behind the Scenes of Health Care: Motivation and Commitment of Health Care Employees (Issn)

Behind the Scenes of Health Care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation and commitment of support services employees in a health care environment and (2) the correlation between patient experience feedback and nurs­ing motivation and engagement. Additionally, the publication includes two case studies: (1) cultural disruption in a health care system and (2) a service organization review of turnover. Lastly, and most significantly, the publication provides a framework and model, The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the Scenes of Health Care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization. Business Expert Press Health Care Management Collection Cover 1 Behind the Scenes of Health Care: Motivation and Commitment of Health Care Employees 4 Contents 8 Preface 10 CHAPTER 1: Culture and Employment 12 CHAPTER 2: Motivation 18 CHAPTER 3: Organizational Commitment 30 CHAPTER 4: Culture, Subculture, and Attribution 36 CHAPTER 5: Health Care Organizational Culture Disruption Case Study 44 CHAPTER 6: Frontline Health Care Employee Motivation and Commitment Study 54 CHAPTER 7: Shifts in Health Care Culture and Delivery of Care 62 CHAPTER 8: The Study on Bedside Engagement and Patient Experience Feedback 70 CHAPTER 9: Model and Application 88 CHAPTER 10: Leading and Managing within Constructs 108 APPENDIX A: Motivation Factors and Affective Commitment Survey Instrument 112 APPENDIX B: HCAHPS Survey Instrument 117 APPENDIX C: Employee Engagement Survey Sample 122 Glossary 124 Bibliography 130 About the Author 140 Index 142 Ad Page 146 Back Cover 147 health,care,leadership;,organizational,commitment;,workplace,motivation;,motivation,factors;,patient,experience;,patient,feedback;,nursing,engagement;,health,care,service,workers;,support,service,employees;,affective,organizational,commitment;,continuance,organizational,commitment health care leadership,organizational commitment,workplace motivation,motivation factors,patient experience,patient feedback,nursing engagement,health care service workers,support service employees,affective organizational commitment,continuance organizational commitment Behind the Scenes of Health Care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles.

The publication includes two research studies: (1) motivation and commitment of support services employees in a health care environment and (2) the correlation between patient experience feedback and nurs­ing motivation and engagement. Additionally, the publication includes two case studies: (1) cultural disruption in a health care system and (2) a service organization review of turnover.

Lastly, and most significantly, the publication provides a framework and model, The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the Scenes of Health Care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.

Presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The book includes two research studies: motivation and commitment of support services employees in a health care environment and the correlation between patient experience feedback and nursing motivation and engagement.