Balanced Scorecard : Step-by-Step for Government and Nonprofit Agencies

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results. The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value ""The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."" -from Chapter Two The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those Introduction to the balanced scorecard Adapting the balanced scorecard to fit the public and nonprofit sectors Before you begin Training and communication planning for balanced scorecard success Mission, values, and vision Strategy : the core of every balanced scorecard Strategy maps Performance measures, targets, and initiatives Creating alignment by cascading the balanced scorecard Linking resource allocation to the balanced scorecard Reporting results The City of Charlotte : a balanced scorecard success story Sustaining balanced scorecard success.