گفتگوهای اصیل: حرکت از دستکاری به حقیقت و تعهد

Authentic Conversations takes a radical new look at the potentially transformational role of workplace conversations. Through over twenty-five years of work as organizational consultants, Maren and James Showkier have discovered that conversation has the power to create, sustain or change organizational culture. But much of the time the kind of organizational culture these conversations sustain is one that stymies growth and erodes commitment. The problem is an organizational culture based on a kind of parent-child model, with leaders treating employees as children who needed caretaking and protecting The Showkeirs advocate instead authentic conversations that are based on an adult-adult model. In these conversations participants tell the truth, let go of the illusion of control, and view each other as in charge of their own motivation. The result is a conversation revolution that creates greater commitment, real accountability for results, and improved organizational performance. In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional{u2014}ordinary conversations{u2014}and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the conversations. All too often workplace conversations{u2014}between managers and direct reports, peer-to-peer, or with external stakeholders{u2014} create parent-child relationships. People hide facts, sugarcoat reality and claim helplessness to try to control interactions and get what they want. The Showkeirs expose the destructiveness of these manipulative conversations, and demonstrate how we can move to honest and authentic interactions that create adult relationships. By intentionally and thoughtfully changing conversations, organizations will engender increased commitment, true accountability, and improved workplace performance. Drawing on more than 25 years of experience as organizational consultants, their book offers examples of parent-child and adult-adult workplace conversations in a variety of settings, circumstances and industries. They also provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations. Authentic Conversations goes to the heart of why so many people today are disengaged, uninspired, and uncommitted to their organization{u2019}s success. It challenges the conventional wisdom about managing people and sets out specific, concrete ways to consciously make conversations the primary driver for change In this groundbreaking new book, the Showkeirs take something people typically think of as merely functional—ordinary conversations—and show the power they have to create, sustain, and change the very nature of workplace culture. Conversations can lead to an engaged and energized workforce, or to one that is alienated and uninspired. If you want to change the culture you must change the conversations. All too often workplace conversations—between managers and direct reports, peer-to-peer, or with external stakeholders— create parent-child relationships. People hide facts, sugarcoat reality and claim helplessness to try to control interactions and get what they want. The Showkeirs expose the destructiveness of these manipulative conversations, and demonstrate how we can move to honest and authentic interactions that create adult relationships. By intentionally and thoughtfully changing conversations, organizations will engender increased commitment, true accountability, and improved workplace performance. Drawing on more than 25 years of experience as organizational consultants, their book offers examples of parent-child and adult-adult workplace conversations in a variety of settings, circumstances and industries. They also provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations. Authentic Conversations goes to the heart of why so many people today are disengaged, uninspired, and uncommitted to their organizationâ€TMs success. It challenges the conventional wisdom about managing people and sets out specific, concrete ways to consciously make conversations the primary driver for change. Contents......Page 8 Dedication......Page 10 Foreword......Page 12 Preface......Page 16 INTRODUCTION: The Dangerous Book for Adults......Page 24 CHAPTER 1 Revolutionary Conversations for Adults......Page 38 CHAPTER 2 Relationships That Don’t Work at Work......Page 48 CHAPTER 3 The Myth of Holding Others Accountable......Page 58 CHAPTER 4 You Can’t Make All the Fourth Graders Happy......Page 70 CHAPTER 5 Hostages to Disappointment......Page 80 CHAPTER 6 Change the Conversation, Change the Culture......Page 90 CHAPTER 7 Moving from Manipulation to Engagement......Page 104 CHAPTER 8 Stop Courting the Cynic......Page 120 CHAPTER 9 Cutting the Ties That Bind......Page 134 CHAPTER 10 Declaration of Interdependence......Page 150 CHAPTER 11 Open Season—Remove the Camouflage!......Page 164 CONCLUSION: Starting the Revolution......Page 178 Suggestions for Getting Started......Page 188 Facing a Difficult Issue......Page 190 Seeking an Exception......Page 193 Proposing Change......Page 196 Introducing a Mandate......Page 199 Renegotiating an Established Relationship......Page 202 Initiating Endings......Page 205 Dealing with Individual Performance......Page 207 Creating Your Own Authentic Conversations......Page 212 Acknowledgments......Page 214 Notes......Page 216 B......Page 218 C......Page 219 E......Page 220 L......Page 221 O......Page 222 P......Page 223 U......Page 224 Z......Page 225 About the Authors......Page 226 About henning-showkeir & associates, inc.......Page 230 Contents 8 Dedication 10 Foreword 12 Preface 16 INTRODUCTION: The Dangerous Book for Adults 24 CHAPTER 1 Revolutionary Conversations for Adults 38 CHAPTER 2 Relationships That Don’t Work at Work 48 CHAPTER 3 The Myth of Holding Others Accountable 58 CHAPTER 4 You Can’t Make All the Fourth Graders Happy 70 CHAPTER 5 Hostages to Disappointment 80 CHAPTER 6 Change the Conversation, Change the Culture 90 CHAPTER 7 Moving from Manipulation to Engagement 104 CHAPTER 8 Stop Courting the Cynic 120 CHAPTER 9 Cutting the Ties That Bind 134 CHAPTER 10 Declaration of Interdependence 150 CHAPTER 11 Open Season—Remove the Camouflage! 164 CONCLUSION: Starting the Revolution 178 A Practical Guide to Authentic Conversations 188 Suggestions for Getting Started 188 Facing a Difficult Issue 190 Seeking an Exception 193 Proposing Change 196 Introducing a Mandate 199 Renegotiating an Established Relationship 202 Initiating Endings 205 Dealing with Individual Performance 207 Creating Your Own Authentic Conversations 212 Acknowledgments 214 Notes 216 Index 218 A 218 B 218 C 219 D 220 E 220 F 221 G 221 H 221 I 221 J 221 L 221 M 222 N 222 O 222 P 223 Q 224 R 224 S 224 T 224 U 224 V 225 W 225 Z 225 About the Authors 226 About henning-showkeir & associates, inc. 230 Общение сотрудников любой компании друг с другом оказывает огромное влияние на их образ мыслей и культуру организации в целом. В конструктивной рабочей атмосфере люди поступают так, как им подсказывает чувство личной ответственности, общими усилиями они выполняют задачи, которые не смогли бы выполнить в одиночку. Поддержание такой атмосферы в компании - гораздо более эффективная мера, чем традиционная раздача начальником приказов и контроль за их исполнением. Чтобы пробудить у персонала чувство ответственности перед компанией, авторы этой книги - специалисты по вопросам корпоративной культуры - советуют руководителям почаще уделять время общению со своими подчиненными, а главное (и это самая распространенная ошибка руководителей!) прекратить вести себя с ними, как с малыми детьми. На страницах книги показано, что нужно делать руководителю, чтобы направить общение с сотрудниками в конструктивное русло. getAbstract рекомендует прочитать эту книгу всем тем, в чьи обязанности входит общение с людьми - от генеральных директоров до специалистов кадровой службы, начальников отделов и бизнес-тренеров In this groundbreaking new book, Jamie and Maren Showkeir take something people typically think of as merely functional—ordinary conversation—and show how it can lead to a workforce that is engaged and energized or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships. People hide facts, sugarcoat reality, and claim helplessness to try to control the interaction and get what they want. The Showkeirs demonstrate how we can move to honest and authentic interactions: adult conversations that create increased commitment, true accountability, and improved business performance. They offer examples of parent-child and adult-adult workplace conversations in a variety of settings and provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations. "In this new book, Jamie and Maren Showkeir take something people typically think of as merely functional - ordinary conversation - and show: how it can lead to a workforce that is engaged and energized or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships. People hide facts, sugarcoat reality, and claim helplessness to try to control the interaction and get what they want. The Showkeirs demonstrate how we can move to honest and authentic interactions: adult conversations that create increased commitment, true accountability, and improved business performance. They offer examples of parent-child and adult-adult workplace conversations in a variety of settings and provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations."--Jacket In this groundbreaking new book, Jamie and Maren Showkeir take something people typically think of as merely functional