Armstrong's handbook of management and leadership : developing effective people skills for better leadership and management

pt. 1. Leading, managing and developing fundamentals. Leading people -- Managing people -- Developing people -- pt. 2. Approaches to HRM and L&D. The concept of human resource management -- Delivering HRM -- The role and organization of the HR and L&D functions -- The contribution of HRM and L&D in different types of organization -- The professional and ethical approach to HRM and L&D -- pt. 3. People management processes. Employee engagement -- Motivation -- Commitment -- Change management -- Flexible working -- pt. 4. Management skills. Managing oneself -- Managing interpersonal relationships at work -- Influencing people -- People management skills -- Problem solving and decision making -- Analytical, critical and consultancy skills -- Information handling skills -- Business and financial skills -- Postgraduate study skills. "Armstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. As well as presenting the key skills required for effective management it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the Leading, Managing and Developing People and Developing Skills for Business Leadership modules which are part of the Chartered Institute of Personnel and Development's Leadership and Management Standards. and this new edition has been completely rewritten to bring it in line with these new modules. The book is accompanied by additional online material for use by instructors as well as an exhaustive set of questions and answers to help students test their learning"--Provided by publisher. In order to make an effective contribution, HR specialists have to be good at management, leadership and developing themselves and others. However in addition, they need to be aware of the management and business considerations that affect their work. Armstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. This new edition is the only book that covers in one volume the new Leading, Managing and Developing People and Developing Skills for Business Leadership modules, which are part of the Chartered Institute of Personnel and Development's Leadership and Management Standards. Online supporting resources for this book include lecture slides for each chapter, flashcards and case studies with exercises. Armstrong's Handbook of Management and Leadership is the guide for managers and aspiring leaders to the processes, skills and approaches to effective management and leadership.