Advances in Usability and User Experience : Proceedings of the AHFE 2019 International Conferences on Usability and User Experience, and Human Factors and Assistive Technology, July 24-28, 2019, Washington D.C., USA

This book focuses on emerging issues in usability, interface design, human–computer interaction, user experience and assistive technology. It highlights research aimed at understanding human interaction with products, services and systems, and focuses on finding effective approaches for improving user experience. It also discusses key issues in designing and providing assistive devices and services to individuals with disabilities or impairment, to assist mobility, communication, positioning, environmental control and daily living. The book covers modelling as well as innovative design concepts, with a special emphasis on user-centered design, and design for specific populations, particularly the elderly. Virtual reality, digital environments, heuristic evaluation and forms of device interface feedback of (e.g. visual and haptic) are also among the topics covered. Based on the both the AHFE 2019 Conference on Usability & User Experience and the AHFE 2019 Conference on Human Factors and Assistive Technology, held on July 24-28, 2019, Washington D.C., USA, this book reports on cutting-edge findings, research methods and user-centred evaluation approaches. Front Matter ....Pages i-xx Front Matter ....Pages 1-1 Evaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience? (Kamalatharsi Mutuura, Andreas Papageorgiou, Oliver Christ)....Pages 3-12 Closing the Gap of Creating Design Concepts for DSS by Applying the Situation Awareness Oriented Design Principles (Elena Dalinger, Daniel Feiser)....Pages 13-23 Building a House with a Limited Tool Set: Overcoming the Challenge of Incorporating Usability in the Acquisition Process (Jade Driggs, Alice Diggs, Dick Steinberg)....Pages 24-31 Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector (Hashim Iqbal Chunpir, Mostafa Ismailzadeh)....Pages 32-41 Human-Computer Interaction in Business Process External Tasks (Robert Waszkowski, Tadeusz Nowicki, Małgorzata Oleś)....Pages 42-48 Heuristic and Bias Information on Ship Engine Operation Alarm Display (Adi Mas Nizar, Takashi Miwa, Makoto Uchida, Masumi Nakamura)....Pages 49-57 Towards an Accessible UX for People with Disabilities in Open Educational Resources Websites (Rosa Navarrete, Myriam Peñafiel, Maritzol Tenemaza, Sergio Luján-Mora)....Pages 58-70 Front Matter ....Pages 71-71 User Experiences and Satisfaction with an Electronic Health Record System (Berglind Fjola Smaradottir, Rune Werner Fensli)....Pages 73-80 The Effects of Clinical Task Interruptions on Subsequent Performance of a Medication Pre-Administration Task (Craig Williams, Phillip L. Morgan, Gary Christopher, Nancy Zook, Rebbeca Hoskins)....Pages 81-92 The Impact of Binaural Beats on User Performance and Emotions Using a BCI for Robot Control (Lizette de Wet, Louwrens Potgieter)....Pages 93-105 Classification of Similarity-Looking Drugs by Human Perception (Jinhyung Kim, Minji Park, Choeun Kim, Eunah Choi, Byeol Kim, Taezoon Park)....Pages 106-115 A Healthy Smartphone Application to Enhance Patient Services in Saudi Arabia in a Human Centered Design Approach (Saad Almesalm, May Alfowzan, Hadeel Alajouri)....Pages 116-127 Front Matter ....Pages 129-129 User Centered Design Strategies for Improving Visualization of Sensor Data in Rotorcraft Cockpit Displays for Degraded Visual Environment Operations (Bradley M. Davis, Kelly Dickerson, Samineh C. Gillmore)....Pages 131-141 The Development of an Adaptive HMI - From the Idea to the Prototype (Andreas Kaufmann, Timo Schempp, Ingmar Stoehr, Markus Schmid, Thomas Maier)....Pages 142-150 Comparative Analysis of Controlling Drone (Hajun Kim, Seungchan Lim, Wonsup Lee)....Pages 151-159 A Smart Factory in a Laboratory Size for Developing and Testing Innovative Human-Machine Interaction Concepts (Carsten Wittenberg, Benedict Bauer, Nicolaj Stache)....Pages 160-166 Front Matter ....Pages 167-167 Using Established UX Design Techniques and Visual Enhancements to Redesign an Enterprise Mobile App and Improve Employee Productivity and Engagement (Soo Yun Kim, Ed. McFadden)....Pages 169-176 UTAUT-QiU: Technology Acceptance Evaluation Model with Integrated Quality-in-Use Assessment for Mobile UI Adapted for Low- and Post-literate Users (Nikhalesh Patel, Olga Ormandjieva, Kristina Pitula)....Pages 177-187 A Training Social Media Mobile App Prototype for the Elderly: A Pilot Study (Abdulrahman Hafez, Yuanqiong (Kathy) Wang)....Pages 188-197 Design and Research on Evaluation Model of User Experience on Mobile Terminal Products (Zhaohui Huang, Yeyi Hong, Xiao Xu)....Pages 198-206 Text Entry Performance on an Expandable Socket Attached Smartphone in Stationary and Mobile Settings (Satvik Kulshreshtha, Ahmed Sabbir Arif)....Pages 207-217 A Study of User Experience of Angle Recognition Designed to Correct People’s Poor Posture when Using Smart Phones (Shuyuan Zhang, Zhanxun Dong)....Pages 218-226 Front Matter ....Pages 227-227 Being Inclusive: Is It Possible a Blind Person Learn Playing Guitar in an [Really] Accessible App? (Walter Correia, Weynner Kenneth, Walter Lima, Rodrigo Oliveira, Jonysberg P. Quintino, Fernanda Pellegrini et al.)....Pages 229-238 Virtual Assistants: An Accessibility Assessment in Virtual Assistants for People with Motor Disability on Mobile Devices (Walter Correia, Jefte Macedo, Marcelo Penha, Jonysberg Quintino, Fernanda Pellegrini, Marcelo Anjos et al.)....Pages 239-249 Disabled User Role on Mobile Accessible Application Development (Bruno Ribeiro, Fernanda Pellegrini, Marcelo Anjos, Fabiana Florentin, Valeska Alves, Daniele Zandona et al.)....Pages 250-259 How to Overcome the Challenges of Developing Responsive and Accessible Websites – A Case Study (Marcelo Anjos, Fernanda Pellegrini, Fabiana Florentin, Valeska Alves, Daniele Zandona, Bruno Ribeiro et al.)....Pages 260-270 How to Prioritize Accessibility in Agile Projects (Fernanda Pellegrini, Marcelo Anjos, Fabiana Florentin, Bruno Ribeiro, Walter Correia, Jonysberg Quintino)....Pages 271-280 CasaE Xperience - Creation Method Focused in Accessibility (Aender Ferreira, Luciano do Nascimento, Vitorio Kuroda, Daniele Zandona, Marcelo dos Anjos, Bruno Ribeiro et al.)....Pages 281-290 The Usability of Interactive Interfaces Design of Intelligent Household Appliances: Take Smart Sweeping Robots as an Example (Na Lin, Tong Shen, Chaoyi Zhao)....Pages 291-301 Front Matter ....Pages 303-303 Effects of Gender and Prior Experience in Immersive User Experience with Virtual Reality (Camille Sagnier, Emilie Loup-Escande, Gérard Valléry)....Pages 305-314 Humanized Design of Interaction Interfaces for Small Screen Devices: Take Intelligent Lock as an Example (Na Lin, Zhongting Wang, Chaoyi Zhao)....Pages 315-323 Research on Application Model of Unconsciousness in User Interface (Xingyi Zhong, Mengyi Cao, Ting Han)....Pages 324-332 Research on Interface Design of Venue Monitoring System Based on Product Semantics (Ying Cao, Biying Li, Jiaxin Liu)....Pages 333-342 Usability Evaluation of Intelligent Medical Imaging Diagnostic Interface Based on SD Method (Lei Wu, Lijun Mou, Juan Li, Yao Su, Yue Sun, Yekai Wei et al.)....Pages 343-353 Usability Evaluation of Different Interaction Modes Based on Washing Machine Controlled Area (Yuan Cao, Renke He)....Pages 354-364 Study on Interaction Design of SANGFOR Institute Based on Mental Model (Ren Long, Honglei Wang, Chenyue Sun, Hongzhi Pan, Jiali Zhang)....Pages 365-374 Application to Guide People with Visual Disability on Internal Buildings, Using Beacon Bluetooth Positioning Systems (Patricio Lara-Alvarez, Janio Jadán-Guerrero, César Guevara-Maldonado, Sandra Sanchez-Gordon, Tania Calle-Jimenez, Luis Salvador-Ullauri et al.)....Pages 375-382 Front Matter ....Pages 383-383 GEST-DC: Unifying Transportation and Air Quality Information in an mHealth Application (Vivian Genaro Motti, Niloofar Kalantari, Pattiya Mahapasuthanon, Hui Zheng)....Pages 385-398 Interplay Between Usability and Information System Continuance: An Extended Model (Aleksandra Sobodić, Igor Balaban)....Pages 399-411 Understanding One-Handed Thumb Interaction with a Mobile Touchscreen Device: Effects of Keyboard Size, Gap and Button Shape (Da Tao, Tieyan Wang, Haibo Tan, Jian Cai, Xu Zhang)....Pages 412-423 Application of Universal Design for Design Improvement of Hangers (Peng-Jyun Liu, Ching-yi Wang, Yi-Chun Hshieh, Lin-Chu Su)....Pages 424-436 Does the Survey Method Affect the Net Promoter Score? (Jon G. Temple, Brenda J. Burkhart, Annette R. Tassone)....Pages 437-444 Enabling SMEs to Conduct User Research: Experience with and Adaption of UX Concept Exploration (Doris Janssen, Kathrin Pollmann, Nora Fronemann, David Blank)....Pages 445-456 Design Principles for Increasing the Comprehensibility of Icons in HMIs Through Motion Design (David Blank, Ravi Kanth Kosuru)....Pages 457-468 Let’s Make This Personal: Improving the User Experience on Support Portals Through Personalization (Jon G. Temple, Kenn Roberson, Paula Nezbedova)....Pages 469-478 System of Recommendation and Automatic Correction of Web Accessibility Using Artificial Intelligence (Paulina Morillo, Diego Chicaiza-Herrera, Diego Vallejo-Huanga)....Pages 479-489 The New Thinking in Emotional User Experience: From Visual Metaphor to Interactive Affordance (Xin Chen)....Pages 490-497 Emotional Effects of Smart Aromatherapeutic Home Devices (Jiashan Pan, Tao Xi, Rong Jiang)....Pages 498-503 Investigation on Visitors Experience of Chinese Family Group in Domestic Child-Oriented Exhibition (Yi-wen Pan, Ding-bang Luh)....Pages 504-513 Personalized Design of Food Packaging Driven by User Preferences (Yan Yan, Chen Tang, Liqun Zhang)....Pages 514-523 Effects of Different Environment Illuminations on Visual Task (Yingwei Zhou, Tuoyang Zhou, Zhen Liao, Xin Wang, Ning Li)....Pages 524-531 Research on User Experience Design of Cross-Border E-commerce Platform Based on CUBI Model and NPS Index in the Context of Expanding Import: A Case Study of KaoLa (Wei Yu, Yun Yang)....Pages 532-541 Optimal Design of Smarter Tourism User Experience Driving by Service Design (Qing Xu)....Pages 542-551 Sustainable Design Based on User Research (He Yun, Ouyang Bo)....Pages 552-558 Discuss the Use of Lip Gloss and Design Improvement with Universal Design (Peng-Jyun Liu, Ching-yi Wang, Yi-Chun Hshieh, Pei-Jung Ku)....Pages 559-570 Research on Emotional Design of Electric Power Products in Experience Economy Era (Shanwei Zhang, Huajie Wang, Jingping Li, Jiaming Bao, Qingqin Zhu)....Pages 571-580 Research on the Regeneration of Endangered Traditional Handicraft Art in Modern Life: Taking the Bamboo Knitting Art of Dongyang as an Example (Xiuxia Wang, Shanwei Zhang, Siyuan Zhang, Yuan Chen)....Pages 581-588 An Ergonomic Assessment of Transmission, Layout, and Content of Philippine Fast-Food Chains’ Customer Feedback Surveys for Effective Data Collection (Dylan Rafael Dizon, Maria Sophia Ariola, Von Christiene Dela Vega, Keneth Sedilla)....Pages 589-597 Spatial Heuristic Evaluation Through Wayfinding: A Tale of Two Indian Cities (Aditi Bhatt, Saptarshi Kolay)....Pages 598-610 Research on Electronic Lock Structure Evaluation Based on User Experience (Zhongting Wang, Na Lin, Ling Luo, Linghua Ran, Chaoyi Zhao)....Pages 611-618 Iterative Symbiosis Between Multi-role User Requirements and Data Information Visualization (Jun Zhang, Jiachen Luan)....Pages 619-627 Influence of the User Experience in Switching Speed of the Digital Reading Interface (Chenyang Sun, Jun Zhang)....Pages 628-636 User Experience Improvement Design of Shopping Mall Based on Crowd Classification Research (Chufan Jin, Jiamin Jiang, Dian Zhu, Xi Chen)....Pages 637-648 Young Chinese Users’ Perception of Passenger Car Form in Front Quarter View Analyzed with Quantitative and Qualitative Methods (Chunrong Liu, Kui Gao)....Pages 649-661 Gamification Design of Shared Bicycle System Based on Fogg Behavior Model (Xin He, Hui Yan, Xinyue Gong)....Pages 662-671 User Experience Research on the Human-Computer Interaction System of Connected Car (Han Gao, Bo Li, Ting Han)....Pages 672-683 Research on Obstacles for Open Design to Be Adapted by the Masses (Yongtao Zheng, Hai Fang, Maiqi Lin)....Pages 684-693 Applying the Technology Acceptance Model to Consumer Behavior Towards Virtual Reality Service (Fei-Hui Huang)....Pages 694-700 Logic of Behaviors and Somaesthetics Driven User Experience Research: Design and Innovation in Air Energy Products (Jiahuan Qiu, Jun Zhang)....Pages 701-712 Interface Design of GIS System Based on Visual Complexity (Siyi Wang, Chengqi Xue, Jing Zhang, Junkai Shao)....Pages 713-722 User Emotional Experience Evaluation on Bicycle Design from a Multi-sensory Perspective (Jo-Yu Kuo, Danni Chang)....Pages 723-732 Prototyping in Human Computer Interaction (Maryam Afzaal, Khadija Akbar, Sidra Perveen, Nazifa Nazir)....Pages 733-741 Comparative Analysis of Usability of the Public Universities’ Web Sites of Riobamba City in Ecuador (Pablo Rosas-Chavez, Jorge Mora-Fernandez, Carlos Suarez)....Pages 742-752 Front Matter ....Pages 753-753 A Comparative Study of Augmented Reality Assistant Tools in Assembly (Lea Daling, Anas Abdelrazeq, Christoph Sauerborn, Frank Hees)....Pages 755-767 The Effect of Training with a Prosthetic Hand Simulator in Adult Non-amputees: A Controlled Pilot Study (Stijn Verwulgen, Erik Haring, Kristof Vaes, Anouck Mees, Bram Raeymaekers, Steven Truijen)....Pages 768-778 Meaningful Age-Friendly Design. Case Studies on Enabling Assistive Technology (Matteo Zallio, Damon Berry, Larry J. Leifer)....Pages 779-790 Evaluation of a Multilingual Workspace to Practice Math for Visually Impaired Students (Islam Elkabani, Lama Hamandi, Rached Zantout, Salma Ghali)....Pages 791-801 The Auto-Personalization Computing Project in Libraries (Anna M. Szopa, J. Bern Jordan, David J. Folmar, Gregg C. Vanderheiden)....Pages 802-812 Proper Implementation of Website Features Affecting the Use of Screen Readers (Brittani S. Washington, Jinjuan Heidi Feng)....Pages 813-823 Assistive Technologies for Elderly – Review on Recent Developments in Lower Limb and Back Pain Management (Murali Subramaniyam, Kishore Kumar, Dinesh Shanmugam, Dong Joon Kim, Kyung-Sun Lee, Se Jin Park et al.)....Pages 824-830 Proposal of a Technological Ergonomic Model for People with Disabilities in the Public Transport System in Guayaquil (Bryan Alfonso Colorado Pástor, María Milagros Fois Lugo, Maikel Leyva Vázquez, Jesús Rafael Hechavarría Hernández)....Pages 831-843 Abstract Vocabulary as Base for Training with Pattern Recognition EMG Control (Erik Haring, Seth Van Akeleyen, Kristof Vaes, Steven Truijen, Stijn Verwulgen)....Pages 844-850 Study of Voice-Based Crowdsourcing Platform for the Enhancement of Self-support for the Visually Impaired (Jini Kim, Ga Ram Song, HaYeong Kim, Enseo Kim, Wonsup Lee)....Pages 851-860 An Eye Tracking System to Perform the Wechsler Intelligence Children-Fifth Edition (WISC-V) Test: A Case Study (Karla Andrade-Castro, O. Alvarado-Cando, P. Ortega-Chasi, M. Cobos-Cali)....Pages 861-868 The Design of the Paediatric Prosthesis: Assessment of Stigma-Inducing Factors in Primary School Children, Using a Questionnaire (Steven Truijen, Wim Saeys, Erik Haring, Hilde Feys, Emilie Meyvis, Anouche Van den Eynde et al.)....Pages 869-881 Human Factors Product Design for a Prototype of Hair Loss Prevention Machine for Cancer Patients During Chemotherapy Treatments (Nantakrit Yodpijit, Manutchanok Jongprasithporn, Benjama Treeviriyakijja, Phalinnart Lai-Ngam, Siritip Boonyarit, Teppakorn Sittiwanchai)....Pages 882-887 Design of Health Control Applied to Elderly People’s Resistance Exercise Device (Tang-Yung Hsu, Hsi-Jen Chen, Fong-Gong Wu)....Pages 888-898 Human Factors in All-Terrain Wheelchair Design for Rural Population (Paula Chacon-Cifuentes, A. A. Zuleta, Gustavo Sevilla, Andres Valencia-Escobar, Esteban Correa-Bedoya, Felix Echeverria-Echeverria)....Pages 899-910 Sequaca – Cognitive Rehabilitation Game Kit for Treatment of Neurocognitive Disorders (Camila Ruttimann, Elyssar Karatli, Anna de Norões, Luiza Rebello, Giuseppe Amado)....Pages 911-920 The Design of Walking Sticks: Use, Manufacturing and Abandonment (Rebeca Coutinho Cabral, João Carlos Lutz Barbosa, Luiza Helena Boueri Rebello, Renata Vilanova)....Pages 921-928 Application of SHERPA in Boarding Procedure of Blind Passengers in Airports (Natalha Carvalho, Rapinder Sawhney, Claudia Araújo, Bernardo da Fonseca, Nelson Matias)....Pages 929-939 Including Users in the Evaluation Process of Assistive Technology: Applied Methods and Techniques (Kelli C. A. S. Smythe, Dominique Leite Adam, Caelen Teger da Silva, Maria Lúcia Leite Ribeiro Okimoto)....Pages 940-947 Development of a Hand Rehabilitation Therapy System with Soft Robotic Glove (Julio Cesar Cabrera Hidalgo, Nathalia Michelle Peralta Vásconez, Vladimir Espartaco Robles Bykbaev, Ángel Andres Pérez Muñoz, Marco Esteban Amaya Pinos)....Pages 948-958 An Ergonomic Assessment of Accessible Pedestrian Signal Sound Types for UP Diliman (Evander Ronald S. Del Rosario, Alexander Thomas C. Go Tian, Camilla Isabel D. Suarez)....Pages 959-970 Design of a Low Cost 3D Scanner for Taking Anthropometric Measurements (Pablo Dávila, Esteban Carrera, Oswaldo Jara, Horfayt Bassantes)....Pages 971-978 Back Matter ....Pages 979-982