Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17{u2212}21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

This book explores the different ways in which human-factors engineering influences organizations{u2019} and enterprises{u2019} well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human{u2013}computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17{u2013}21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions Front Matter....Pages i-xiii Front Matter....Pages 1-1 Using Gamification to Enhance User Motivation: The Influence of Gender and Age....Pages 3-10 The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game....Pages 11-23 Gamified Self-service Checkouts: The Influence of Computer-Related Causal Attributions on User Experience and Motivation....Pages 24-36 Defining Recrutainment: A Model and a Survey on the Gamification of Recruiting and Human Resources....Pages 37-49 SciencOmat: A Gamified Research Platform for Evaluating Visual Attractiveness....Pages 50-60 Front Matter....Pages 61-61 Alarm Management: A Systems Approach to Patient Safety....Pages 63-72 How Is the Quality of Life of Patients with Cerebral Palsy Improved? Qualitative and Quantitative Evaluation of a Communication and Learning Assistance System Based on ICTs....Pages 73-81 Prevalence and Risk Factors of Respiratory Problems Among Solid Waste Collectors in the Philippines....Pages 82-89 Prevalence, Severity, and Risk Factors of Work-Related Musculoskeletal Disorders Among Stevedores in a Philippine Break-Bulk Port Terminal....Pages 90-100 Front Matter....Pages 101-101 Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms....Pages 103-114 Wisdom Service Systems: Harmonious Interactions Between People and Machine....Pages 115-127 Do You Like According to Your Lifestyle? A Quantitative Analysis of the Relation Between Individual Facebook Likes and the Users’ Lifestyle....Pages 128-139 An Online Tool to Promote Citizenship Roles in Urban Community Organizations....Pages 140-150 Front Matter....Pages 151-151 Factors Influencing Academic Success for Design Students: A Study of Curricular Expectations and Ethical Issues....Pages 153-161 Humanity-Embedded Service Science Education....Pages 162-172 Developing T-Shaped Civil Engineers Through Involvement in Out-of-Class Activities....Pages 173-177 T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) – Venice Gateway for Science and Technology....Pages 178-190 Front Matter....Pages 191-191 Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines....Pages 193-202 The Negative Effect that Benefit Delay in Service Consumption Causes to a Customer and the Countermeasure Against It....Pages 203-214 A Task Analysis of Small-Scale Jewelry Craft Workers to Investigate the Effects of Work System Elements and Sitting Mobility on Body Discomfort....Pages 215-226 Front Matter....Pages 191-191 The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia....Pages 227-237 Back Matter....Pages 239-240