Achieving Sustainable Business Excellence : The Role of Human Capital

Compiling the best practices of business excellence frameworks around the world, this new book addresses the need for innovative research on sustainable business performance. Using detailed empirical studies, the authors outline the motives and benefits of the implementation of such frameworks in different geographical regions. Comprehensive case studies showcase how the variety of excellence frameworks are manifested in their work cultures, values and beliefs. Academics studying quality management, HRM, and international business will find this book an essential read as it establishes the relevance of human capital in achieving and sustaining global business excellence. Front Matter ....Pages i-xv Introduction to Business Excellence (Flevy Lasrado, Vijay Pereira)....Pages 1-20 Theoretical Frameworks (Flevy Lasrado, Vijay Pereira)....Pages 21-34 Impacts of Business Excellence Models: Empirical Evidence from the UAE (Flevy Lasrado, Vijay Pereira)....Pages 35-58 Global Excellence Frameworks and Human Capital (Flevy Lasrado, Vijay Pereira)....Pages 59-82 National Approaches to Quality Management (Flevy Lasrado, Vijay Pereira)....Pages 83-99 Involvement of Human Capital: Time for Teamwork (Flevy Lasrado, Vijay Pereira)....Pages 101-152 Cases of Business Excellence: Emphasis on Human Capital (Flevy Lasrado, Vijay Pereira)....Pages 153-229 Sustaining Business Excellence (Flevy Lasrado, Vijay Pereira)....Pages 231-241 Back Matter ....Pages 243-256 Annotation Compiling the best practices of business excellence frameworks around the world, this book addresses the need for innovative research on sustainable business performance