Achieving Quality in Community Health Care Nursing (Community Health Care Series, 2)

This book illustrates the application of a variety of quality approaches to commissioning, management and practice. It provides a critical appraisal of quality models before considering quality issues relating to consumer feedback and the contracting process. There is a practical guide to using the Dynamic Quality Improvement System, as well as chapters on achieving quality in specific situations. Whilst acknowledging the expertise of community nurses, the book challenges them to find and use the most appropriate quality approaches and tools for their specific area. Front Matter....Pages i-xii Introduction....Pages 1-4 Quality and Quantity in Community Health Care Nursing....Pages 5-30 Consumer Feedback and Determining Satisfaction with Services....Pages 31-53 Commissioning Quality Care: The Purchaser’s Role....Pages 54-75 Provider Perspectives on Quality in Community Health Care....Pages 76-94 A Practical Approach to Monitoring Quality in Community Nursing Practice....Pages 95-122 Community Child Health Care....Pages 123-137 Achieving Quality in Residential Care and Nursing Homes....Pages 138-159 Avoiding Abuse Amongst Vulnerable Groups in the Community: People with a Mental Illness....Pages 160-181 Community Health Care Nursing: Its Importance in General Practice Settings....Pages 182-198 Back Matter....Pages 199-204