Accountability and Effectiveness Evaluation in Non-Profit Organizations (Routledge Studies in the Management of Voluntary and Non-Profit Organizations, Volume 2)

This unique volume provides new perspectives on assessing the performance of nonprofit organizations whilst meeting the information needs of decision-makers, both internal (such as resource-providers, regulators and clients), and external (including boards, managers, staff and volunteers). Whilst most discussions of accountability focus exclusively on financial accountability, this title offers a significant contribution to a relatively untouched area by combining the treatment of both evaluation and accountability from a managerial perspective. With increased interest in the concept that nonprofit organizations must be accountable, this topical volume fills a gap in the literature that postgraduates and scholars of business studies and management will find invaluable. This volume provides new perspectives on assessing the performance of nonprofit organizations whilst meeting the information needs of decision-makers, both internal - such as resource-providers, regulators and clients - and external - including boards, managers, staff and volunteers.Whilst most discussions of accountability focus exclusively on the financial side, this title offers a significant contribution to a relatively untouched area, combining the treatment of both evaluation and accountability from a managerial perspective. Accountability is a fashionable word as we enter the new millennium, and is often used as an over-arching concept covering the institutions, techniques and language of performance measurement, reporting and evaluation in public organizations and private non-profit organizations.