بازخورد ۳۶۰ درجه: مدل جدید و قدرتمند برای ارزیابی کارمندان و بهبود عملکرد

This guide describes the "360 Degrees Feedback", a multiperspective approach to business. The approach assesses employee performance and development from several points of view: peers, customers, supervisors and direct co-workers. It is a sensitive process that must be managed carefully, and this book shows how to design and implement it step by step - as well as what not to do. It should help organizations achieve: a powerful, positive impact on employee performance; more accurate and fair assessments; and better alignment of individual and organization goals. As its name suggests, 360[degree] feedback assesses employee performance and development from several points of view: peers, customers, supervisors, and those who work for the employee. As you'll discover from the many examples presented in this book, 360[degree] feedback has many well documented benefits: it gives employees and teams a clear understanding of personal strengths and areas for development; employees view feedback from multiple perspectives as fair, accurate, believable, and motivational; the flexibility of the process makes it meaningful for people at all levels - in union and nonunion environments - with proven success in such disparate fields as health care, law, manufacturing, and military operations; 360[degree] feedback enhances the effectiveness of diversity management, team-based work structures, TQM, and other broad initiatives. Equally important, these noted authorities show you what not to do when implementing your 360[degree] feedback program. You'll see how other organizations handled pitfalls . . . analyze situations for which this method may not be appropriate . . . and find honest answers (and solutions) to common criticisms of the process. "As its name suggests, 360 ̊feedback assesses employee performance and development from several points of view: peers, customers, supervisors, and those who work for the employee." "As you'll discover from the many examples presented in this book, 360 ̊feedback has many well documented benefits: it gives employees and teams a clear understanding of personal strengths and areas for development; employees view feedback from multiple perspectives as fair, accurate, believable, and motivational; the flexibility of the process makes it meaningful for people at all levels--in union and nonunion environments--with proven success in such disparate fields as health care, law, manufacturing, and military operations; 360 ̊feedback enhances the effectiveness of diversity management, team-based work structures, TQM, and other broad initiatives." "Equally important, these noted authorities show you what not to do when implementing your 360 ̊feedback program. You'll see how other organizations handled pitfalls ... analyze situations for which this method may not be appropriate ... and find honest answers (and solutions) to common criticisms of the process."--Jacket Once, the only opinion that counted in a performance evaluation was the supervisor's. Now, as teamwork and employee empowerment become more prevalent, organizations are turning to "360-degree feedback"--a multi-perspective approach perfected by the authors of this pioneering "how-to" guide. Drawing on 20 years of field research, they show how to design and implement the 360-degree feedback method and also tell what not to do. Once upon a time, the Emperor asked members of his court how he looked in his new clothes.