24/7 innovation : a blueprint for surviving and thriving in an age of change

Copyright Contents Acknowledgments Introduction PROLOGUE FROM BOXES TO LINES PART 1 Surviving and Thriving in an Age of Change CHAPTER 1 INNOVATION FOR COMPETITIVE ADVANTAGE PROCESS AND INNOVATION PERVASIVE INNOVATION SURVIVAL OF THE FITTEST FREE MARKETS AND KOCH INDUSTRIES THE MIGRATION TO 24/7 INNOVATION THE CONCEPT OF CAPABILITIES INNOVATION AS A CAPABILITY RADICAL VERSUS INCREMENTAL INNOVATION COORDINATION WITH CUSTOMERS PART 2 The Blueprint CHAPTER 2 PROCESS- ENABLED INNOVATION R1: RETHINK Process Pipelining An Ancient Legacy R2: RECONFIGURE Question Time. R3: RESEQUENCEQuestion Time R4: RELOCATE Question Time R5: REDUCE Question Time R6: REASSIGN Question Time R7: RETOOL Question Time PUTTING IT TOGETHER AT INVENSYS MAN FROM MARS AND THE SEVEN Rs CHAPTER 3 CREATING A CULTURE OF INNOVATION CREATING A WORLD-CLASS TEAM: WILLIAMSF1 LEADING FROM THE TOP EFFECTIVE LEADERSHIP A PROCESS FOR INNOVATION FOUR EASY STEPS TO INNOVATION Envision Enable Explode EmpowerTool THE INNOVATION HEARTBEAT INDIVIDUAL TALENTS CHANGING THE CULTURE IDENTIFYING AND TRAINING THE TALENT Macro-Thinking Entrepreneurial Mind-Set. Making Use of KnowledgeTHE TRAUMAS OF CULTURAL TRANSFORMATION:MÖLNLYCKE HEALTH CARE The Struggle of Management The Struggle of Employees Tension and Creativity Connecting the Dots CONTINUOUS INNOVATION CHAPTER 4 CUSTOMER STRATEGIES CONSUMER POWER ON THE MOVE: THE IMPACT OF MOBILE COMMERCE ADDING VALUE TOYOUR CUSTOMERS ADDING VALUE: NEW BUSINESS STRATEGIES HEARING YOUR CUSTOMERS HEARING CUSTOMERS: CUSTOMER COLLABORATION HEARING CUSTOMERS: PREDICTING THE FUTURE HEARING CUSTOMERS: WHO TO LISTEN TO SERVING YOUR CUSTOMERS SERVING CUSTOMERS: DIVINING INTENTIONS. SERVING CUSTOMERS: CUSTOMERS' PROCESSESHIRING THE CUSTOMER SERVING AND HIRING THE CUSTOMER: SUN MICROSYSTEMS CREATING THE FUTURE CHAPTER 5 TECHNOLOGY AND INNOVATION NOT THE SILVER BULLET -YET AUTOMATING PROCESSES CONNECTING THE DOTS THROUGH TECHNOLOGY CREATING VIRTUAL ENTERPRISES Going Virtual at Universal Leven CHANGE THE RULES OF THE GAME COLLABORATE THROUGHOUT THE VALUE CHAIN INCREASE EMPLOYEES' KNOWLEDGE Simulated Learning at BellSouth LAUNCH NEW BUSINESSES Launching Global Village Telecom SOME GOLDEN RULES CHAPTER 6 INNOVATION THROUGH MEASUREMENT THE PURPOSE OF MEASURES. WAYS THAT MEASURE DRIVE INNOVATIONPoint 1: Focusing on the Outcomes Point 2: Shooting for Stretch Performance Point 3: Measuring the Right Thing THE PERFORMANCE PRISM AVOID SQUEEZING THE BALLOON FOCUS ON THE FUTURE LINK INCENTIVES TO OBJECTIVES THE RESULTS AT PPL PART 3 Making It Happen CHAPTER 7 TARGETING INNOVATION DETERMINING PRIORITIES NOT ALL CAPABILITIES ARE CREATED EQUAL MOVING BEYOUND THE BOXES TOTHE LINES THE HUNT FOR EFFICIENCY BEYOND THE STANDARD ITM AVOIDING THE PITFALLS CREATING VALUE SENSITIVITY ANALYSIS THE BIGGER PICTURE A PORTFOLIO OF CHANGE. Techniques for Awakening Your Organization's Innovative Potential ­­in a Global Marketplace That Never Sleeps Praise for Stephen Shapiro's 24/7 Innovation ... "Shapiro's ideas provide just enough structure for innovation to grow, but never so much as to stifle it." ­­Thomas H. Davenport, Director of the Accenture Institute for Strategic Change, Distinguished Scholar in Residence at Babson College " 24/7 Innovation weaves a compelling picture of what will be needed to win in the new millennium." ­­Steve Stanton, Coauthor, The Reengineering Revolution "Steve's book provides a timely focus on innovation as competitive advantage, and it is well worth your time." ­­Charles Koch, CEO and President, Koch Industries "Steve offers a pragmatic, global, business savvy realism as well as artistic flair to anyone who needs to be an innovator in business." ­­Peter Keen, CEO, Keen Innovations, Coauthor, The eProcess Edge "Steve shows how companies can be innovative everywhere, everyday, by everyone. This is a must read book for anyone who is serious about 24/7 innovation." ­­Dr. Trevor G. Gibbs, Head of Global Clinical Safety and Pharmacovigilance, GlaxoSmithKline In one of the great paradoxes of twenty-first-century business, market leaders must continuously pursue the obsolescence of their own bestselling products. Why? Because they know that beyond their own corporate walls, hungry competitors are "borrowing"­­and improving on ­­the strengths of those products in order to take their hard-won customer base to the next level of satisfaction. And if they plan to stay on top, leaders know it is up to them to reach that next level first. Whether you are a leader or a pursuer, 24-7 Innovation takes you beyond the rigid policies, prescriptive processes, and fragmented organizational structures that have stifled true innovation for too long. This step-by-step book shows you how to instill a mind-set of continuous innovation at every level of your organization, one that will allow you to achieve and sustain a leadership position in any market. It outlines a lean, action-based framework designed to put your organization in the state of "perpetual innovation" that is necessary for creating sustainable business success. Look to 24/7 Innovation for the latest techniques and strategies to: Create a culture of innovation ­­and inject innovation continuously throughout the execution of each process Implement the Capabilities approach at every level of your organization, and coordinate its five essential components-Strategy, Measurements, Processes, People, and Technology­­-to consistently interrelate with each other and deliver measurable results Align all stakeholders­­ from customers to shareholders to employees ­­at all levels of an organization Moving far beyond theory, 24/7 Innovation reveals what today's most innovative companies are actually doing ­­ right now ­­and provides guidelines to help you replicate these successes in your own organization. It offers a blueprint for creating a truly flexible organization, one that builds upon current successes even as it promotes rapid change and adaptability for maximizing those successes. In today's age of unprecedented access and unlimited competition, constant change is the prerequisite for survival. Let 24/7 Innovation show you how to introduce constant change throughout every level of your organization ­­revolutionary change that is strategic, pervasive, and ultimately overwhelming to your competitors. Copyright Contents Acknowledgments Introduction PROLOGUE FROM BOXES TO LINES PART 1 Surviving and Thriving in an Age of Change CHAPTER 1 INNOVATION FOR COMPETITIVE ADVANTAGE PROCESS AND INNOVATION PERVASIVE INNOVATION SURVIVAL OF THE FITTEST FREE MARKETS AND KOCH INDUSTRIES THE MIGRATION TO 24/7 INNOVATION THE CONCEPT OF CAPABILITIES INNOVATION AS A CAPABILITY RADICAL VERSUS INCREMENTAL INNOVATION COORDINATION WITH CUSTOMERS PART 2 The Blueprint CHAPTER 2 PROCESS- ENABLED INNOVATION R1: RETHINK Process Pipelining An Ancient Legacy R2: RECONFIGURE Question Time. R3: RESEQUENCEQuestion Time R4: RELOCATE Question Time R5: REDUCE Question Time R6: REASSIGN Question Time R7: RETOOL Question Time PUTTING IT TOGETHER AT INVENSYS MAN FROM MARS AND THE SEVEN Rs CHAPTER 3 CREATING A CULTURE OF INNOVATION CREATING A WORLD-CLASS TEAM: WILLIAMSF1 LEADING FROM THE TOP EFFECTIVE LEADERSHIP A PROCESS FOR INNOVATION FOUR EASY STEPS TO INNOVATION Envision Enable Explode EmpowerTool THE INNOVATION HEARTBEAT INDIVIDUAL TALENTS CHANGING THE CULTURE IDENTIFYING AND TRAINING THE TALENT Macro-Thinking Entrepreneurial Mind-Set. Making Use of KnowledgeTHE TRAUMAS OF CULTURAL TRANSFORMATION:MÖLNLYCKE HEALTH CARE The Struggle of Management The Struggle of Employees Tension and Creativity Connecting the Dots CONTINUOUS INNOVATION CHAPTER 4 CUSTOMER STRATEGIES CONSUMER POWER ON THE MOVE: THE IMPACT OF MOBILE COMMERCE ADDING VALUE TOYOUR CUSTOMERS ADDING VALUE: NEW BUSINESS STRATEGIES HEARING YOUR CUSTOMERS HEARING CUSTOMERS: CUSTOMER COLLABORATION HEARING CUSTOMERS: PREDICTING THE FUTURE HEARING CUSTOMERS: WHO TO LISTEN TO SERVING YOUR CUSTOMERS SERVING CUSTOMERS: DIVINING INTENTIONS. SERVING CUSTOMERS: CUSTOMERS' PROCESSESHIRING THE CUSTOMER SERVING AND HIRING THE CUSTOMER: SUN MICROSYSTEMS CREATING THE FUTURE CHAPTER 5 TECHNOLOGY AND INNOVATION NOT THE SILVER BULLET -YET AUTOMATING PROCESSES CONNECTING THE DOTS THROUGH TECHNOLOGY CREATING VIRTUAL ENTERPRISES Going Virtual at Universal Leven CHANGE THE RULES OF THE GAME COLLABORATE THROUGHOUT THE VALUE CHAIN INCREASE EMPLOYEES' KNOWLEDGE Simulated Learning at BellSouth LAUNCH NEW BUSINESSES Launching Global Village Telecom SOME GOLDEN RULES CHAPTER 6 INNOVATION THROUGH MEASUREMENT THE PURPOSE OF MEASURES. WAYS THAT MEASURE DRIVE INNOVATIONPoint 1: Focusing on the Outcomes Point 2: Shooting for Stretch Performance Point 3: Measuring the Right Thing THE PERFORMANCE PRISM AVOID SQUEEZING THE BALLOON FOCUS ON THE FUTURE LINK INCENTIVES TO OBJECTIVES THE RESULTS AT PPL PART 3 Making It Happen CHAPTER 7 TARGETING INNOVATION DETERMINING PRIORITIES NOT ALL CAPABILITIES ARE CREATED EQUAL MOVING BEYOUND THE BOXES TOTHE LINES THE HUNT FOR EFFICIENCY BEYOND THE STANDARD ITM AVOIDING THE PITFALLS CREATING VALUE SENSITIVITY ANALYSIS THE BIGGER PICTURE A PORTFOLIO OF CHANGE. In one of the great paradoxes of twenty-first-century business, market leaders must continuously pursue the obsolescence of their own best-selling products. Why? Because they know that beyond their own corporate walls, hungry competitors are "borrowing" ­and improving on­the strengths of those products in order to take their hard-won customer base to the next level of satisfaction. And if they plan to stay on top, leaders know it is up to them to reach that next level first.Whether you are a leader or a pursuer, 24 / 7 Innovation takes you beyond the rigid policies, prescriptive processes, and fragmented organizational structures that have stifled true innovation for too long. This step-by-step book shows you how to instill a mind-set of continuous innovation at every level of your organization, one that will allow you to achieve and sustain a leadership position in any market. It outlines a lean, action-based framework designed to put your organization in the state of "perpetual innovation" that is necessary for creating sustainable business success.Look to 24 / 7 Innovation for the latest techniques and strategies to:Create a culture of innovation­­and inject innovation continuously throughout the execution of each processImplement the Capabilities approach at every level of your organization, and coordinate its five essential components­­—Strategy, Measurements, Processes, People, and Technology—­to consistently interrelate with each other and deliver measurable resultsAlign all stakeholders­­—from customers to shareholders to employees­­at all levels of an organizationMoving far beyond theory, 24 / 7 Innovation reveals what today's most innovative companies are actually doing­­right now­­and provides guidelines to help you replicate these successes in your own organization. It offers a blueprint for creating a truly flexible organization, one that builds upon current successes even as it promotes rapid change and adaptability for maximizing those successes.In today's age of unprecedented access and unlimited competition, constant change is the prerequisite for survival. Let 24 / 7 Innovation show you how to introduce constant change throughout every level of your organization­­revolutionary change that is strategic, pervasive, and ultimately overwhelming to your competitors. The typical change initiative or business transformation book seems to follow a tried-and-true formula: the world is changing faster, and you'd better get on the bus before you find yourself lying beneath it. It's a little like proposing an end to world hunger - everyone agrees with the objective, the question is how do you get there. In this regard, Stephen Shapiro's book does substantially better than most in terms of offering ideas that really could bring your organization closer to attaining its goals. Employing simulation to accelerate the innovation process, using technology to enable information sharing and leading continual innovation from the top down are just a few of the key concepts. getAbstract.com recommends this book for your "must read" list, if you want to teach your organization to grow and thrive, twenty-four hours a day, seven days a week Shapiro, Outlines A Lean, Action-based Framework Designed To Put Your Organization In The State Of Perpetual Innovation That Is Nescessary For Creating Sustainable Business Success. Prologue: From Boxes To Lines -- 1. Innovation For Competitive Advantage -- 2. Process-enabled Innovation -- 3. Creating A Culture Of Innovation -- 4. Customer Strategies -- 5. Technology And Innovation -- 6. Innovation Through Measurement -- 7. Targeting Innovation -- 8. Simulating New Models -- 9. Getting There -- App. A. A Tale Of Four Companies -- App. B. Innovation Capability Maturity -- App. C. Applying The Seven Rs -- App. D. Innovation Diagnostic. Steven M. Shapiro. Includes Bibliographical References (p. 289) And Index. This text shows how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated exactly the same way every time. In order for the process-orientated organization of the 21st ce