10 Steps to Successful Customer Service

Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and mission viewpoint. Incorporating new age thinking into professional practice, 10 Steps to Successful Customer Service is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust . Delivered in ASTD's 10 Steps Series, this new title offers fresh insight for people considering or managing their careers in service organizations. Big Data,Business

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.The 10 Steps to creating spectacular customer service!· Step 1: Identify Service Motivation and Mission· Step 2: Define Great Service for Your Organization· Step 3: Form Great Relationships· Step 4: Build Trusting Relationships that Last· Step 5: Use the Law of Attraction—Be Positive· Step 6: Aggressively Solve Problems—the Bigger the Better· Step 7: Recover from Mistakes Gracefully· Step 8: Give Customers and Yourself a Break· Step 9: Keep It Cool When Things Get Hot· Step 10: Be Your Own Best Customer

Annotation The 10 Steps series is designed specifically for today's fast-paced, need-it-yesterday business environment and for the thousands of workers who find themselves faced with new assignments, responsibilities, and requirements and too little time to learn what they must know. 10 Steps to Successful Customer Service examines the challenge of creating spectacular customer service, and provides a complete outline for developing customer-oriented practices within your organization You'll find a thorough background in the philosophy of customer service, plus tools for putting customer service practices into action, including worksheets, checklists, tips, and exercises. Book jacket Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! "10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers' maintain focus on creating satisfied, loyal customers. From front line motivation to building trust to tackling difficult problems, this book hits all the key customer satisfaction bases. Loaded with useful examples, exercises, and worksheets, readers will find powerful ways to reconnect to their organizations and discover fresh insight into their career." -- Publisher Teach Like a Champion 2.0 is a complete update to the international bestseller. This teaching guide is a must-have for new and experienced teachers alike. Over 700,000 teachers around the world already know how the techniques in this book turn educators into classroom champions. With ideas for everything from classroom management to inspiring student engagement, you will be able to perfect your teaching practice right away. Finding the right approach to talent management often leads companies to choose inaction. Talent Management is a book designed to provide organizations with real world information that will help them take action toward solid, results-driven solutions